Abstract: Techniques described herein relate to inter-channel transfer at an automated contact center, in order to transfer communication sessions from a first channel to a second channel. In addition to channel transfer operations, communication session context data can be transferred from the first channel to the second channel and a communication session summary can be generated and provided to second channel devices. Furthermore, a communication session can be loaded in a second channel queue based on the communication session via the first channel.

Abstract: Techniques described herein relate to inter-channel transfer at an automated contact center, in order to transfer communication sessions from a first channel to a second channel. In addition to channel transfer operations, communication session context data can be transferred from the first channel to the second channel and a communication session summary can be generated and provided to second channel devices. Furthermore, a communication session can be loaded in a second channel queue based on the communication session via the first channel.

Abstract: A computer-implemented method for dynamic, data-driven consolidation of user interface interactions requesting roadside assistance. The method includes identifying a data objective requiring user data, accessing user data, and determining whether the user data satisfies a confidence threshold. Based at least in part on the confidence threshold determination, one of a first data objective representation and a second data objective representation is displayed. A request for roadside assistance—following satisfaction of the confidence threshold—is also issued.

Abstract: A computer-implemented method for dynamic, data-driven consolidation of user interface interactions requesting roadside assistance. The method includes identifying a data objective requiring user data, accessing user data, and determining whether the user data satisfies a confidence threshold. Based at least in part on the confidence threshold determination, one of a first data objective representation and a second data objective representation is displayed. A request for roadside assistance—following satisfaction of the confidence threshold—is also issued.

Abstract: A computer-implemented method for dynamic, data-driven consolidation of user interface interactions requesting roadside assistance. The method includes identifying a data objective requiring user data, accessing user data, and determining whether the user data satisfies a confidence threshold. Based at least in part on the confidence threshold determination, one of a first data objective representation and a second data objective representation is displayed. A request for roadside assistance—following satisfaction of the confidence threshold—is also issued.

Abstract: A computer-implemented method for dynamic, data-driven consolidation of user interface interactions requesting roadside assistance. The method includes identifying a data objective requiring user data, accessing user data, and determining whether the user data satisfies a confidence threshold. Based at least in part on the confidence threshold determination, one of a first data objective representation and a second data objective representation is displayed. A request for roadside assistance—following satisfaction of the confidence threshold—is also issued.

Abstract: A flip-flop circuit with embedded scan capabilities uses a skewed latch to pull one end of the flip-flop either up or down while another end of the flip-flop is active. Further, the flip-flop is designed such that a data node and a scan node are coupled to a master stage, which contains the skewed latch. The data node and scan node values are initially generated from different ends of the flip-flop. Based upon clock dependencies and whether the flip-flop is in a normal mode or a scan mode, the master stage passes a value to a slave stage dependent upon the data node and scan node values. Thereafter, the slave stage outputs a result based on the value passed from the master stage.

Abstract: An apparatus and method for electronically managing and approving a loan application. The apparatus may include a document administration module, a loan officer module, an underwriting module, and an administration module, with each of the modules interacting with one another. Further, at least one of the modules operates on a document, and a plurality of the modules may simultaneously operate on the loan application. The method may receive a loan application, generate an indication of at least one document required to approve the loan application, electronically receive the at least one document, store the at least document, provide access to the at least one document; electronically underwrite the at least one document, and in response to electronically underwriting the at least one document, electronically approve the loan application.

Abstract: A flip-flop circuit with embedded scan capabilities uses a skewed latch to pull one end of the flip-flop either up or down while another end of the flip-flop is active. Further, the flip-flop is designed such that a data node and a scan node are coupled to a master stage, which contains the skewed latch. The data node and scan node values are initially generated from different ends of the flip-flop. Based upon clock dependencies and whether the flip-flop is in a normal mode or a scan mode, the master stage passes a value to a slave stage dependent upon the data node and scan node values. Thereafter, the slave stage outputs a result based on the value passed from the master stage.

Abstract: A low hold time flip-flop that has a dynamic input stage and a static output stage is provided. The flip-flop uses a feedback stage to maintain a value on a dynamic node during an evaluation phase of the flip-flop so that an input to the flip-flop only has to be held for a relatively short period of time after the start of the evaluation phase.