Patents by Inventor Rob Arsenault

Rob Arsenault has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20110184870
    Abstract: A method for user interface workflow composition includes defining a form of different fields, at least one of the fields in the form referencing a business object providing access to data in an external data source that is different than at least one other data source for a correspondingly different one of the fields. A set of references to both human steps and automated steps of a workflow is loaded such, each human step referencing a corresponding user interface and each human step and automated step individually including contextual data. A human step is generated for the defined form and loading into the module. Graphical elements, each representative of a selected human or automated step, are visually placed into a canvas along with an individual graphical element representative of the defined form. Transitions are defined between the human and automated steps represented by corresponding graphical elements setting forth a user interface workflow.
    Type: Application
    Filed: April 5, 2011
    Publication date: July 28, 2011
    Applicant: KANA SOFTWARE, INC.
    Inventors: Mark Angel, Rob Arsenault, Kannan Chellappa, Max Copperman, Kendall Herrick, Randall McRee, Hector Torres
  • Publication number: 20110093406
    Abstract: Embodiments of the present invention provide a method, system and computer program product for user interface workflow composition. In an embodiment of the invention, a user interface workflow composition method can include loading a set of references to both human steps of a workflow and also automated steps of a workflow. Each of the human steps of the workflow references a corresponding user interface. Further, each of the human steps and automated steps of the workflow individually include contextual data. Individual graphical elements each representative of a selected one of the human steps and automated steps is placed into a canvas and transitions can be defined between different ones of the human steps and automated steps represented by corresponding ones of the graphical elements in the canvas resulting in the specification of a user interface workflow. Consequently, computer readable instructions can be generated for the user interface workflow.
    Type: Application
    Filed: October 21, 2009
    Publication date: April 21, 2011
    Applicant: KANA SOFTWARE, INC.
    Inventors: Mark Angel, Rob Arsenault, Max Copperman, Charlie Isaacs, Samir Mahendra, Vikas Nehru, Dilpreet Singh