Patents by Inventor Rob Brazier
Rob Brazier has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20240098149Abstract: A system and method for facilitating contextual communications that includes creating a contextual resource that is initially associated with at least at first communication session; receiving an incoming communication request and establishing a second communication session; associating the second communication session with the contextual resource; setting contextual information of the contextual resource; performing at least one contextual communication action.Type: ApplicationFiled: December 2, 2023Publication date: March 21, 2024Inventors: Jeffrey Lawson, Rob Brazier, Peter Lee, Manav Khurana
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Patent number: 11870853Abstract: A system and method for facilitating contextual communications that includes creating a contextual resource that is initially associated with at least at first communication session; receiving an incoming communication request and establishing a second communication session; associating the second communication session with the contextual resource; setting contextual information of the contextual resource; performing at least one contextual communication action.Type: GrantFiled: June 5, 2020Date of Patent: January 9, 2024Assignee: Twilio Inc.Inventors: Jeffrey Lawson, Rob Brazier, Peter Lee, Manav Khurana
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Publication number: 20200304578Abstract: A system and method for facilitating contextual communications that includes creating a contextual resource that is initially associated with at least at first communication session; receiving an incoming communication request and establishing a second communication session; associating the second communication session with the contextual resource; setting contextual information of the contextual resource; performing at least one contextual communication action.Type: ApplicationFiled: June 5, 2020Publication date: September 24, 2020Inventors: Jeffrey Lawson, Rob Brazier, Peter Lee, Manav Khurana
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Patent number: 10749964Abstract: A system and method for facilitating contextual communications that includes creating a contextual resource that is initially associated with at least at first communication session; receiving an incoming communication request and establishing a second communication session; associating the second communication session with the contextual resource; setting contextual information of the contextual resource; performing at least one contextual communication action.Type: GrantFiled: December 16, 2016Date of Patent: August 18, 2020Assignee: Twilio Inc.Inventors: Jeffrey Lawson, Rob Brazier, Peter Lee, Manav Khurana
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Patent number: 9992340Abstract: A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment may also communicate contextual data between a communication device and a communication system, including information associated with the user of the communication device and information used to assist, instruct, or solve a user's problem.Type: GrantFiled: July 14, 2016Date of Patent: June 5, 2018Assignee: Virtual Hold Technology, LLCInventors: Mark J. Williams, Eric I. Camulli, Larry Miner, Rob Brazier
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Patent number: 9942403Abstract: A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment of a system and method for managing, directing, and queuing communication events may also communicate contextual data between a communication device and a communication system.Type: GrantFiled: June 30, 2016Date of Patent: April 10, 2018Assignee: Virtual Hold Technology, LLCInventors: Mark J. Williams, Eric I. Camulli, Larry Miner, Rob Brazier
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Publication number: 20170180485Abstract: A system and method for facilitating contextual communications that includes creating a contextual resource that is initially associated with at least at first communication session; receiving an incoming communication request and establishing a second communication session; associating the second communication session with the contextual resource; setting contextual information of the contextual resource; performing at least one contextual communication action.Type: ApplicationFiled: December 16, 2016Publication date: June 22, 2017Applicant: Twilio, Inc.Inventors: Jeffrey Lawson, Rob Brazier, Peter Lee, Manav Khurana
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Patent number: 9578175Abstract: A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment may also communicate contextual data between a communication device and a communication system, including information associated with the user of the communication device and information used to assist, instruct, or solve a user's problem.Type: GrantFiled: September 14, 2012Date of Patent: February 21, 2017Assignee: Virtual Hold Technology, LLCInventors: Mark J. Williams, Eric I. Camulli, Larry Miner, Rob Brazier
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Publication number: 20160373582Abstract: A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment of a system and method for managing, directing, and queuing communication events may also communicate contextual data between a communication device and a communication system.Type: ApplicationFiled: June 30, 2016Publication date: December 22, 2016Applicant: Virtual Hold Technology, LLCInventors: Mark J. Williams, Eric I. Camulli, Larry Miner, Rob Brazier
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Publication number: 20160323452Abstract: A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment may also communicate contextual data between a communication device and a communication system, including information associated with the user of the communication device and information used to assist, instruct, or solve a user's problem.Type: ApplicationFiled: July 14, 2016Publication date: November 3, 2016Applicant: Virtual Hold Technology, LLCInventors: Mark J. Williams, Eric I. Camulli, Larry Miner, Rob Brazier
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Patent number: 9398154Abstract: A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment may also communicate contextual data between a communication device and a communication system, including information associated with the user of the communication device and information used to assist, instruct, or solve a user's problem.Type: GrantFiled: September 14, 2012Date of Patent: July 19, 2016Assignee: Virtual Hold Technology, LLCInventors: Mark J. Williams, Eric I. Camulli, Larry Miner, Rob Brazier
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Patent number: 9386155Abstract: A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment of a system and method for managing, directing, and queuing communication events may also communicate contextual data between a communication device and a communication system.Type: GrantFiled: April 13, 2012Date of Patent: July 5, 2016Assignee: Virtual Hold Technology, LLCInventors: Mark J. Williams, Eric I. Camulli, Larry Miner, Rob Brazier
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Publication number: 20130251139Abstract: A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment may also communicate contextual data between a communication device and a communication system, including information associated with the user of the communication device and information used to assist, instruct, or solve a user's problem.Type: ApplicationFiled: September 14, 2012Publication date: September 26, 2013Inventors: Mark J. Williams, Eric I. Camulli, Larry Miner, Rob Brazier
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Publication number: 20130243180Abstract: A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment may also communicate contextual data between a communication device and a communication system, including information associated with the user of the communication device and information used to assist, instruct, or solve a user's problem.Type: ApplicationFiled: September 14, 2012Publication date: September 19, 2013Inventors: Mark J. Williams, Eric I. Camulli, Larry Miner, Rob Brazier
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Publication number: 20120288075Abstract: A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment of a system and method for managing, directing, and queuing communication events may also communicate contextual data between a communication device and a communication system.Type: ApplicationFiled: April 13, 2012Publication date: November 15, 2012Inventors: Mark J. Williams, Eric I. Camulli, Larry Miner, Rob Brazier