Abstract: A method and apparatus is disclosed whereby location based information (LBI) is used to make access and routing decisions within a network. Such LBI is sent from mobile devices to the core network when the mobile device registers with the network and is updated periodically. Over time, this collected LBI data represents the position of mobile devices over time and periodic patterns of usage in different geographic areas. When a network receives an indication that a mobile device requires registration with the network, the network determines as a function of said LBI, a desired network access technology to use to connect said mobile device with the network. Instructions are then transmitted to the mobile device to establish a connection using said desired network access technology and the device is registered with the network. Dynamically updated LBI information from mobile devices is also used for IP network routing optimization.

Abstract: A method and apparatus is disclosed whereby location based information (LBI) is used to make access and routing decisions within a network. Such LBI is sent from mobile devices to the core network when the mobile device registers with the network and is updated periodically. Over time, this collected LBI data represents the position of mobile devices over time and periodic patterns of usage in different geographic areas. When a network receives an indication that a mobile device requires registration with the network, the network determines as a function of said LBI, a desired network access technology to use to connect said mobile device with the network. Instructions are then transmitted to the mobile device to establish a connection using said desired network access technology and the device is registered with the network. Dynamically updated LBI information from mobile devices is also used for IP network routing optimization.

Abstract: A method and apparatus is disclosed whereby location based information (LBI) is used to make access and routing decisions within a network. Such LBI is sent from mobile devices to the core network when the mobile device registers with the network and is updated periodically. Over time, this collected LBI data represents the position of mobile devices over time and periodic patterns of usage in different geographic areas. When a network receives an indication that a mobile device requires registration with the network, the network determines as a function of said LBI, a desired network access technology to use to connect said mobile device with the network. Instructions are then transmitted to the mobile device to establish a connection using said desired network access technology and the device is registered with the network. Dynamically updated LBI information from mobile devices is also used for IP network routing optimization.

Abstract: A method and apparatus is disclosed whereby location based information (LBI) is used to make access and routing decisions within a network. Such LBI is sent from mobile devices to the core network when the mobile device registers with the network and is updated periodically. Over time, this collected LBI data represents the position of mobile devices over time and periodic patterns of usage in different geographic areas. When a network receives an indication that a mobile device requires registration with the network, the network determines as a function of said LBI, a desired network access technology to use to connect said mobile device with the network. Instructions are then transmitted to the mobile device to establish a connection using said desired network access technology and the device is registered with the network. Dynamically updated LBI information from mobile devices is also used for IP network routing optimization.

Abstract: A method and apparatus is disclosed whereby location based information (LBI) is used to make access and routing decisions within a network. Such LBI is sent from mobile devices to the core network when the mobile device registers with the network and is updated periodically. Over time, this collected LBI data represents the position of mobile devices over time and periodic patterns of usage in different geographic areas. When a network receives an indication that a mobile device requires registration with the network, the network determines as a function of said LBI, a desired network access technology to use to connect said mobile device with the network. Instructions are then transmitted to the mobile device to establish a connection using said desired network access technology and the device is registered with the network. Dynamically updated LBI information from mobile devices is also used for IP network routing optimization.

Abstract: A system for managing a telemarketing complex is disclosed wherein the probability of meeting a given performance objective by the agents servicing an automatic call distributor (ACD) within the complex is computed for each subinterval of a predetermined service interval. This probability is then compared with threshold levels in order to determine whether the ACD requires that calls be shifted to meet the performance objective or whether calls can be accepted by that ACD. A record is maintained for each subinterval of the probabilities computed for that subinterval and as to whether the system succeeded or failed in achieving the performance objective at the end of the service interval. This record is used to compute the threshold levels used in future comparisons. In addition, the system computes a line-estimation factor which when multiplied by the number of agents working can be used to estimate the call load for an ACD.

Abstract: A telemarketing complex is managed by a system that compiles and processes traffic analysis data obtained from customer premises-based information sources as well as public switched telecommunications network-based information sources, such that service levels are automatically and dynamically balanced among telecommunications centers (TCs) in the complex. Typically, the telemarketing complex is comprised of a plurality of ACDs and a plurality of data centers that may be selectively linked to the (TCs) where the telemarketer receives calls. The system includes: (1) an interface to network-based services that report the origin and destination of each of a plurality of calls received by the telemarketer at all locations; (2) an interface to network-based services that enables the telemarketer to affect changes in call processing logic; and (3) a traffic control center processor (TCCP) that accepts input data from all other elements in the system.