Patents by Inventor Robert B. Squire

Robert B. Squire has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Variable compensation tool and system for customer service agents
    Publication number: 20040210475
    Abstract: A software tool for determining variable compensation for customer service agents is provided. The current variable compensation level is presented to agents in real time, based on each agent's performance relative to a cohort including the agent. The agents may also easily determine variable compensation levels based on hypothetical performance levels by direct manipulation of the user interface of the software tool.
    Type: Application
    Filed: November 14, 2003
    Publication date: October 21, 2004
    Inventors: S. Renee Starnes, Robert B. Squire