Abstract: Calls between a customer and an agent often require additional processing of the media in real time. Processing every call in such a manner is often unnecessary and the results deleted or ignored, or prohibited due to a policy for certain calls. Knowing if a call should be processed may be determined too late for the media to be forked. While the customer and agent may engage in the call as a peer-to-peer connection, additional processing requires holding the initial invite long enough, such as with a preservation message, that a session boarder controller may fork the call for subsequent processing without timing out.

Abstract: Calls between a customer and an agent often require additional processing of the media in real time. Processing every call in such a manner is often unnecessary and the results deleted or ignored, or prohibited due to a policy for certain calls. Knowing if a call should be processed may be determined too late for the media to be forked. While the customer and agent may engage in the call as a peer-to-peer connection, additional processing requires holding the initial invite long enough, such as with a preservation message, that a session boarder controller may fork the call for subsequent processing without timing out.

Abstract: Methods and systems are provided such that users, servers, and applications may utilize an extensible data filtering model where data is organized into a tree with filtering available at any node level. Accordingly, the node filtering and propagation method and system allows for the efficient management and automatic replication of common information for multiple applications at all data levels.

Abstract: When an application is installed, a list of one or more communication ports used by the application is received. In addition, a list of communication ports that are currently open in a firewall is received. The two lists are compared to determine if there is a conflict. In response to finding a conflict, a control port option is taken. For example, a control port option may be: 1) where a port management window is displayed that allows the administrator to change the list of one or more communication ports and/or the list of communication ports currently in use, 2) where an auto configuration option window is displayed, or 3) where open communication ports are automatically selected to resolve the conflict. If a conflict is not found, a message is sent to a firewall to automatically open the one or more communication ports for the application.

Abstract: When an application is installed, a list of one or more communication ports used by the application is received. In addition, a list of communication ports that are currently open in a firewall is received. The two lists are compared to determine if there is a conflict. In response to finding a conflict, a control port option is taken. For example, a control port option may be: 1) where a port management window is displayed that allows the administrator to change the list of one or more communication ports and/or the list of communication ports currently in use, 2) where an auto configuration option window is displayed, or 3) where open communication ports are automatically selected to resolve the conflict. If a conflict is not found, a message is sent to a firewall to automatically open the one or more communication ports for the application.

Abstract: Methods and systems are provided such that users, servers, and applications may utilize an extensible data filtering model where data is organized into a tree with filtering available at any node level. Accordingly, the node filtering and propagation method and system allows for the efficient management and automatic replication of common information for multiple applications at all data levels.

Abstract: Methods and systems are disclosed that allow for the exchange of voice mail messages between different VMSs of different service providers and/or in different networks by the transmission of such messages through a data network using a standard protocol of the data network. Methods and systems also are disclosed that validate message transactions among subscribers receiving regional messaging services over the PSTN. The subscribers are located in different geographic areas and may be provided their voice, facsimile or data messaging services by different companies. The present invention validates passing messages (data) among customers of potentially different companies located in different areas by assessing the validity of the transaction in light of a number of conditions, including applicable regulatory or business conditions.

Abstract: Methods and systems for enabling a subscriber to interrupt a review of messages in a voice mail system (VMS), to make a call or take some other action, and to return to the same position as occupied at the time of interruption in the review of messages in the VMS. In response to an indication from the subscriber's communication to leave the review, an identifier is created to mark the position of the subscriber's communication in the review. The identifier is stored in the VMS. The VMS transmits a release message with respect to the subscriber's communication, the message including a copy of the identifier. The message may be a GR-1120 message including a remote operations (RO) parameter with the copy of the identifier. In response to the release message, a service control point (SCP) stores the copy of the identifier and causes whatever action is indicated in the message to be taken with respect to the subscriber's communication.