Abstract: An improved prompting system for accessing specified functions. According to one embodiment, a particular user may identify himself to the system and thereafter preprogram one or more paths that lead directly to a desired function within the hierarchical menu prompting system. The next time the user needs to access the system the user can navigate directly to the desired function by pressing a predetermined key or sequence of keys on his or her Touch-Tone dial. Alternatively, the prompting system may present as an option a direct path to the desired function.

Abstract: A crate for storing and transporting cartons having a crate floor and four sidewalls integrally attached to the crate floor extending upward from the floor forming an interior of the crate. The cartons have a plurality of pressure points on the exterior bottom surface of the carton. The crate floor has a plurality of recesses whereby a recess is subjacent each pressure point on the carton despite the position of a carton within the crate. In addition, a recess is subjacent each pressure point wherein each carton within a crate has the same volumetric size and the volumetric size is selected from a plurality of volumetric sizes.

Abstract: A system and method for organizing and accessing multi-media messages from a displayless interface (112a, 112b). According to one embodiment, voice recognition techniques are used to allow the user to identify and create a hierarchical organization (200) for stored messages.

Abstract: A system and method for enabling the sender of electronic mail messages to access a recipient's mailbox to reprioritize the messages previously sent by the sender. The system searches the recipient's mailbox for messages sent by the sender and unread by the recipient. An unopened message counter is used to determine the number of unopened messages in the recipient's mailbox. A message review unit enables the sender to review the unread messages. A message prioritization unit is used to reprioritize the unread messages.

Abstract: Call processing apparatus for queuing calling parties waiting to be connected to a service position, and for calculating queue position data or wait time data and transmitting the queue data to the calling parties. The queued calling parties can also reach alternate destinations by inputting digit information for routing queued calling parties to such destinations.

Abstract: Call processing apparatus for queuing calling parties waiting to be connected to a service position, and for calculating queue position data or wait time data and transmitting the queue data to the calling parties. The queued calling parties can also reach alternate destinations by inputting digit information for routing queued calling parties to such destinations.

Abstract: Tempered flat glass sheets produced by the gas hearth process tend to become warped and/or kinked. Grooving the surface of the gas hearth bed at its exit portion only in the vicinity of supply passages not interspersed with exhaust passages reduces the warping and kinking to a significant degree.

Abstract: Call processing apparatus for queuing calling parties waiting to be connected to a service position, and for calculating queue position data or wait time data and transmitting the queue data to the calling parties. The queued calling parties can also reach alternate destinations by inputting digit information for routing queued calling parties to such destinations.