Patents by Inventor Robert Carleton

Robert Carleton has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Interactive call processor to facilitate completion of queued calls
    Patent number: 5166974
    Abstract: Call processing apparatus for queuing calling parties waiting to be connected to a service position, and for calculating queue position data or wait time data and transmitting the queue data to the calling parties. The queued calling parties can also reach alternate destinations by inputting digit information for routing queued calling parties to such destinations.
    Type: Grant
    Filed: April 15, 1991
    Date of Patent: November 24, 1992
    Assignee: Dytel Corporation
    Inventors: Sanford J. Morganstein, Herbert B. Krakau, Bakulesh A. Mehta, Mark D. Klecka, Robert Carleton
  • Interactive call distribution processor
    Patent number: 5020095
    Abstract: Call processing apparatus for queuing calling parties waiting to be connected to a service position, and for calculating queue position data or wait time data and transmitting the queue data to the calling parties. The queued calling parties can also reach alternate destinations by inputting digit information for routing queued calling parties to such destinations.
    Type: Grant
    Filed: November 16, 1988
    Date of Patent: May 28, 1991
    Assignee: Dytel Corporation
    Inventors: Sanford J. Morganstein, Herbert J. Krakau, Bakulesh A. Mehta, Mark D. Klecka, Robert Carleton
  • Interactive call processor to facilitate completion of queued calls
    Patent number: RE37001
    Abstract: Call processing apparatus for queuing calling parties waiting to be connected to a service position, and for calculating queue position data or wait time data and transmitting the queue data to the calling parties. The queued calling parties can also reach alternate destinations by inputting digit information for routing queued calling parties to such destinations.
    Type: Grant
    Filed: September 6, 1996
    Date of Patent: December 26, 2000
    Assignee: Aspect Telecommunications Inc.
    Inventors: Sanford J. Morganstein, Herbert B. Krakau, Bakulesh A. Mehta, Mark D. Klecka, Robert Carleton