Patents by Inventor Robert D. Samokar

Robert D. Samokar has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • High availability and operations architecture for IVR applications
    Patent number: 8184800
    Abstract: A method for managing voice response services in a call center for interactive voice response (IVR) applications that provides full IVR call capacity during the installation and testing of new IVR application software. The call center includes web application servers, a network dispatcher, IVR clusters, databases and a network switch, which are reconfigured during the installation and testing of new IVR application software so that full IVR call capacity is maintained at all times. The call center further includes the ability to uninstall newly installed IVR application software and restore the call center to the original IVR application software configuration without reducing the call center IVR call capacity.
    Type: Grant
    Filed: December 4, 2008
    Date of Patent: May 22, 2012
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Jayant Thomas, Robert D. Samokar, Randall Long
  • HIGH AVAILABILITY AND OPERATIONS ARCHITECTURE FOR IVR APPLICATIONS
    Publication number: 20100142686
    Abstract: A method for managing voice response services in a call center for interactive voice response (IVR) applications that provides full IVR call capacity during the installation and testing of new IVR application software. The call center includes web application servers, a network dispatcher, IVR clusters, databases and a network switch, which are reconfigured during the installation and testing of new IVR application software so that full IVR call capacity is maintained at all times. The call center further includes the ability to uninstall newly installed IVR application software and restore the call center to the original IVR application software configuration without reducing the call center IVR call capacity.
    Type: Application
    Filed: December 4, 2008
    Publication date: June 10, 2010
    Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.
    Inventors: Jayant THOMAS, Robert D. SAMOKAR, Randall LONG