Abstract: A method of using biometric verification comprises identifying a validation requirement during the execution of a non-voice channel interaction, and initiating a contact to the user, at a pre-registered device. The method further comprises executing a biometric verification of the user's identity and possession of the device, via a user interaction at the pre-registered device, and providing the validation when the user is successfully identified.

Abstract: A method of using biometric verification comprises identifying a validation requirement during the execution of a non-voice channel interaction, and initiating a contact to the user, at a pre-registered device. The method further comprises executing a biometric verification of the user's identity and possession of the device, via a user interaction at the pre-registered device, and providing the validation when the user is successfully identified.

Abstract: One or more computing devices, systems, and/or methods for transferring subscriptions are provided. For example, a user (e.g., and/or a device associated with the user) of a communication platform may request to transfer a plurality of subscriptions from a first account to a second account. Access information associated with the first account may be used to access a first storage space of the first account, the plurality of subscriptions may be identified based upon the first storage space, and the plurality of subscriptions may (e.g., concurrently) be transferred from the first account to the second account.

Abstract: A method of using biometric verification comprises identifying a validation requirement during the execution of a non-voice channel interaction, and initiating a contact to the user, at a pre-registered device. The method further comprises executing a biometric verification of the user's identity and possession of the device, via a user interaction at the pre-registered device, and providing the validation when the user is successfully identified.

Abstract: A method of using biometric verification comprises identifying a validation requirement during the execution of a non-voice channel interaction, and initiating a contact to the user, at a pre-registered device. The method further comprises executing a biometric verification of the user's identity and possession of the device, via a user interaction at the pre-registered device, and providing the validation when the user is successfully identified.

Abstract: A method of providing a task assistant is described. The task assistant is designed to receive input from a user through multimodal input including a plurality of speech input, typing input, and touch input, determine the meaning of the input, and determining whether there is a context based on prior interactions with the user. The method further to generate an interpreted input based on a combination of the input and the context, and providing a formatted query to an application. The method further to receive data from the application in response to the formatted query, and provide a response to the user through multimodal output including a plurality of: speech output, text output, non-speech audio output, haptic output, and visual non-text output. The method further to update the context based on the interpreted input.

Abstract: One or more computing devices, systems, and/or methods for transferring subscriptions are provided. For example, a user (e.g., and/or a device associated with the user) of a communication platform may request to transfer a plurality of subscriptions from a first account to a second account. Access information associated with the first account may be used to access a first storage space of the first account, the plurality of subscriptions may be identified based upon the first storage space, and the plurality of subscriptions may (e.g., concurrently) be transferred from the first account to the second account.

Abstract: A system and method of operating an automatic speech recognition application over an Internet Protocol network is disclosed. The ASR application communicates over a packet network such as an Internet Protocol network or a wireless network. A grammar for recognizing received speech from a user over the IP network is selected from a plurality of grammars according to a user-selected application. A server receives information representing speech over the IP network, performs speech recognition using the selected grammar, and returns information based upon the recognized speech. Sub-grammars may be included within the grammar to recognize speech from sub-portions of a dialog with the user.

Abstract: One or more techniques and/or systems are provided for supplemental content identification. Service usage of a client device of a user corresponding to a time frame of an event may be identified (e.g., a user interacting with a social network). The user may be determined to be viewing the event based upon the service usage, external data (e.g., an event schedule.), demographic data (e.g., a user interest), a current location, etc. A service usage pattern may be determined based upon the service usage. A second service usage pattern may be determined based upon second service usage of a second client device of a second user. Responsive to the service usage pattern and the second service usage pattern comprising a pattern similarity exceeding a pattern threshold, the second user may be identified as viewing the event. The second user may be provided with supplemental content associated with the event.

Abstract: Briefly, embodiments disclosed herein relate to obtaining bids on user-qualified advertisement offers.

Abstract: A method of providing a task assistant comprising starting to receive speech input from a user, and identifying a format associated with a destination for speech input based on a flag associated with the destination field. When the format comprises dictation, converting the speech to text, and inserting it into the destination location, and when the format comprises an intent, determining a meaning of the input, and sending a formatted query to an application. The method further comprising receiving data from the application in response to the intent and providing a response to the user through multimodal output.

Abstract: A system and method of operating an automatic speech recognition application over an Internet Protocol network is disclosed. The ASR application communicates over a packet network such as an Internet Protocol network or a wireless network. A grammar for recognizing received speech from a user over the IP network is selected from a plurality of grammars according to a user-selected application. A server receives information representing speech over the IP network, performs speech recognition using the selected grammar, and returns information based upon the recognized speech. Sub-grammars may be included within the grammar to recognize speech from sub-portions of a dialog with the user.

Abstract: A method of enabling speaker identification, the method comprising receiving an identifier, the identifier having a limited number of potential speakers associated with it, processing speech data received from a speaker, and when the speaker is recognized, tagging a speaker and displaying a speaker identity.

Abstract: The present invention uses natural language understanding to increase the ability of a customer service system to respond to a user's query in an automated manner. A customer service system receives a query from a user and offers the user the option of having the system contact the user at a later time with an answer. If the user accepts the offer, the customer service system processes the query offline, including providing the query to a natural language understanding interpreter. The system uses the natural language understanding interpretation to determine if the user's query is in a database of frequently-asked queries. For each query in the database of frequently-asked queries, there is a predetermined response protocol. If the user's query substantially matches a query in the database, the IVR system contacts the user with an automated response in accordance with the predetermined response protocol for the query.

Abstract: A method of using biometric verification comprises identifying a validation requirement during the execution of a non-voice channel interaction, and initiating a contact to the user, at a pre-registered device. The method further comprises executing a biometric verification of the user's identity and possession of the device, via a user interaction at the pre-registered device, and providing the validation when the user is successfully identified.

Abstract: A method of providing a task assistant comprising starting to receive speech input from a user, and identifying a format associated with a destination for speech input based on a flag associated with the destination field. When the format comprises dictation, converting the speech to text, and inserting it into the destination location, and when the format comprises an intent, determining a meaning of the input, and sending a formatted query to an application. The method further comprising receiving data from the application in response to the intent and providing a response to the user through multimodal output.

Abstract: A method of providing a task assistant is described. The task assistant is designed to receive input from a user through multimodal input including a plurality of speech input, typing input, and touch input, determine the meaning of the input, and determining whether there is a context based on prior interactions with the user. The method further to generate an interpreted input based on a combination of the input and the context, and providing a formatted query to an application. The method further to receive data from the application in response to the formatted query, and provide a response to the user through multimodal output including a plurality of: speech output, text output, non-speech audio output, haptic output, and visual non-text output. The method further to update the context based on the interpreted input.

Abstract: The present invention uses natural language understanding to increase the ability of a customer service system to respond to a user's query in an automated manner. A customer service system receives a query from a user and offers the user the option of having the system contact the user at a later time with an answer. If the user accepts the offer, the customer service system processes the query offline, including providing the query to a natural language understanding interpreter. The system uses the natural language understanding interpretation to determine if the user's query is in a database of frequently-asked queries. For each query in the database of frequently-asked queries, there is a predetermined response protocol. If the user's query substantially matches a query in the database, the IVR system contacts the user with an automated response in accordance with the predetermined response protocol for the query.

Abstract: A system and method of operating an automatic speech recognition application over an Internet Protocol network is disclosed. The ASR application communicates over a packet network such as an Internet Protocol network or a wireless network. A grammar for recognizing received speech from a user over the IP network is selected from a plurality of grammars according to a user-selected application. A server receives information representing speech over the IP network, performs speech recognition using the selected grammar, and returns information based upon the recognized speech. Sub-grammars may be included within the grammar to recognize speech from sub-portions of a dialog with the user.

Abstract: A system and method of operating an automatic speech recognition application over an Internet Protocol network is disclosed. The ASR application communicates over a packet network such as an Internet Protocol network or a wireless network. A grammar for recognizing received speech from a user over the IP network is selected from a plurality of grammars according to a user-selected application. A server receives information representing speech over the IP network, performs speech recognition using the selected grammar, and returns information based upon the recognized speech. Sub-grammars may be included within the grammar to recognize speech from sub-portions of a dialog with the user.