Abstract: The present invention is directed to an improved computer-implemented system for processing mail packages to be returned to a particular merchandise vendor. This system includes an image scanning device that scans one or more images of each package into a database. Once the images are stored in the database, an operator can perform information processing, such as “postage due” calculations, independent of the manual sorting of the packages themselves. This system also employs a processing workstation that allows an operator to process the electronic video of each package at a convenient time and place and at a remote location. This invention further allows for reports to be sent to the merchandise vendor at a convenient time and in an expedient manner. For example, reports can be sent via E-mail either before or after the packages themselves are actually delivered to the vendor.