Patents by Inventor Robert E. Lutzkow, Jr.

Robert E. Lutzkow, Jr. has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System for processing voice responses using a natural language processing engine
    Patent number: 11064075
    Abstract: A system for processing voice responses is disclosed. The system is configured to store a correlation table identifying relationships between self-service routines, tags, and corresponding actions. The system receives a call from a user and issues a query in response to the call. The system receives an utterance from the user in response to the user and determines whether the utterance matches a pre-defined response. If there is no match, the system analyzes the utterance with a pre-defined statistical language model and identifies a service tag for the utterance. The system then associates the utterance with the service tag and a self-service routine that is associated with the call. The system identifies an action from the correlation table that correlates to the service tag and the self-service routine.
    Type: Grant
    Filed: February 28, 2020
    Date of Patent: July 13, 2021
    Assignee: Bank of America Corporation
    Inventors: Kyle A. Tobin, Robert E. Lutzkow, Jr., Robert S. Morse, Jitendra Kumar Padam, Scott Steven Randrup
  • SYSTEM FOR PROCESSING VOICE RESPONSES USING A NATURAL LANGUAGE PROCESSING ENGINE
    Publication number: 20200204679
    Abstract: A system for processing voice responses is disclosed. The system is configured to store a correlation table identifying relationships between self-service routines, tags, and corresponding actions. The system receives a call from a user and issues a query in response to the call. The system receives an utterance from the user in response to the user and determines whether the utterance matches a pre-defined response. If there is no match, the system analyzes the utterance with a pre-defined statistical language model and identifies a service tag for the utterance. The system then associates the utterance with the service tag and a self-service routine that is associated with the call. The system identifies an action from the correlation table that correlates to the service tag and the self-service routine.
    Type: Application
    Filed: February 28, 2020
    Publication date: June 25, 2020
    Inventors: Kyle A. Tobin, Robert E. Lutzkow, JR., Robert S. Morse, Jitendra Kumar Padam, Scott Steven Randrup
  • System for processing voice responses using a natural language processing engine
    Patent number: 10609221
    Abstract: A system for processing voice responses is disclosed. The system is configured to store a correlation table identifying relationships between self-service routines, tags, and corresponding actions. The system receives a call from a user and issues a query in response to the call. The system receives an utterance from the user in response to the user and determines whether the utterance matches a pre-defined response. If there is no match, the system analyzes the utterance with a pre-defined statistical language model and identifies a service tag for the utterance. The system then associates the utterance with the service tag and a self-service routine that is associated with the call. The system identifies an action from the correlation table that correlates to the service tag and the self-service routine.
    Type: Grant
    Filed: November 11, 2019
    Date of Patent: March 31, 2020
    Assignee: Bank of America Corporation
    Inventors: Kyle A. Tobin, Robert E. Lutzkow, Jr., Robert S. Morse, Jitendra Kumar Padam, Scott Steven Randrup
  • SYSTEM FOR PROCESSING VOICE RESPONSES USING A NATURAL LANGUAGE PROCESSING ENGINE
    Publication number: 20200076949
    Abstract: A system for processing voice responses is disclosed. The system is configured to store a correlation table identifying relationships between self-service routines, tags, and corresponding actions. The system receives a call from a user and issues a query in response to the call. The system receives an utterance from the user in response to the user and determines whether the utterance matches a pre-defined response. If there is no match, the system analyzes the utterance with a pre-defined statistical language model and identifies a service tag for the utterance. The system then associates the utterance with the service tag and a self-service routine that is associated with the call. The system identifies an action from the correlation table that correlates to the service tag and the self-service routine.
    Type: Application
    Filed: November 11, 2019
    Publication date: March 5, 2020
    Inventors: Kyle A. Tobin, Robert E. Lutzkow, JR., Robert S. Morse, Jitendra Kumar Padam, Scott Steven Randrup
  • System for processing voice responses using a natural language processing engine
    Patent number: 10477028
    Abstract: A system for processing voice responses is disclosed. The system is configured to store a correlation table identifying relationships between self-service routines, tags, and corresponding actions. The system receives a call from a user and issues a query in response to the call. The system receives an utterance from the user in response to the user and determines whether the utterance matches a pre-defined response. If there is no match, the system analyzes the utterance with a pre-defined statistical language model and identifies a service tag for the utterance. The system then associates the utterance with the service tag and a self-service routine that is associated with the call. The system identifies an action from the correlation table that correlates to the service tag and the self-service routine.
    Type: Grant
    Filed: July 13, 2018
    Date of Patent: November 12, 2019
    Assignee: Bank of America Corporation
    Inventors: Kyle A. Tobin, Robert E. Lutzkow, Jr., Robert S. Morse, Jitendra Padam, Scott Steven Randrup