Abstract: A system and method for tracking and processing Service Orders for a telecommunications company. Workflows are used to model business procedures used for processing Service Orders. Each Workflow comprises a plurality of Workflow steps. Business process models are depicted as Workflow diagrams. The Workflow diagrams are stored in a library in a database. Work plans comprising a plurality of Workflow steps and associated data and are derived from information found in the Workflow diagrams. Upon receipt of a Service Order, an appropriate work plan is selected based on information within the Service Order. Each Workflow step is assigned a resource and is scheduled for completion with a start and a stop date and placed in the in-boxes associated with the selected resource. Users log-on to remote workstations coupled with a company-wide Intranet or the like. From the remote workstations, users from various organizations view their in-boxes and other information about current Service Orders.

Abstract: A system and method for managing the workflow for processing Service Orders among a variety of organizations within a telecommunications company. The system and method coordinates all of the tasks and activities related to order processing among the various entities within the telecommunications company. Workflows are used to model business procedures used for processing Service Orders. Each workflow comprises a plurality of workflow steps. Business process models are depicted as workflow diagrams. Upon receipt of a Service Order, an appropriate Work Plan is selected based on information within the Service Order. Each workflow step is assigned a Resource and is scheduled for completion. The Workflow steps are then placed in In-boxes associated with the selected Resource. Once the processing steps have been scheduled, a current work step is calculated. Notification messages are sent to the appropriate systems to notify them to begin activity associated with the current work step.

Abstract: A liquid flow system comprising a bidirectional liquid pump, a bidirectional electric motor coupled to drive the pump, and a liquid flow line having the pump connected therein. The system further comprises a motor control circuit connected to power the motor in either the forward or the reverse direction. The control circuit includes a switch for connecting the motor windings to the power lines, the switch being operable to instantly reverse the power connections when the motor is operating in the forward direction and thereby powering the motor-pump to an instant stop and then immediately powering the motor in the reverse direction. The pump thereby instantly reverses the liquid flow in the flow line and abruptly terminates the flow. To quickly start the flow again in the forward direction later on, a priming loop is connected to the pressure side of the pump, so that the pump is able quickly to develop pump pressure.