Patents by Inventor Robert E. Tolbert, Jr.

Robert E. Tolbert, Jr. has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for automated handling of service problems identified by a wireless device customer
    Patent number: 7673036
    Abstract: A method and system provides for automated handling of a service problem reported by a wireless device customer by first identifying the specific nature of the service problem by comparing certain system condition information to a database of known problems, and then initiating a corrective action responsive to the specific nature of the service problem. One such corrective action involves communicating certain computer instructions to one or more switches or other network components to adjust their settings.
    Type: Grant
    Filed: December 5, 2003
    Date of Patent: March 2, 2010
    Assignee: AT&T Mobility II LLC
    Inventor: Robert E. Tolbert, Jr.