Abstract: A system and method are provided for remote notification, diagnostics, and remedy management. The method includes interfacing a monitored system for an enterprise via a carrier network, and when the monitored system detects a problem, notifying the selected appropriate user by sending a notification to the user's mobile device, and confirming delivery of the notification. The method also includes authenticating the user according to at least one of 1) the user's subscriber identifier, and 2) the user's mobile device identifier. Optionally, the user may be additionally authenticated at a second layer according to a user name password identifier provided by the user at a prompt. The method additionally includes enabling access via the mobile device to the monitored system using one or more customized applications that enable diagnosis and remediation of the problem.

Abstract: Upon a client encountering an error while operating a self-service application for changing services in a wireless device, the client can queue themselves to speak with a customer care center representative. Data collected from the client through the self-service application is transferred to a customer care system to provide the customer care representative with application state information including which step in the application the customer requires assistance with. Upon the customer care representative successfully assisting the customer the wireless device continues on to the next step in the self-service application. When all of the steps in the self-service application are complete or upon completion of each step, the data collected is transferred to the customer care system and used to update the necessary systems to implement the change in service.

Abstract: A system is provided for allowing customization of a menu structure of a mobile telecommunications device whose menu structure is managed by firmware. The system includes static and editable menu configuration files. The static menu configuration file includes information related to static menus for the device. The editable menu configuration file contains a customizable set of menu parameters related to customized menus for the device. The system also includes first and second pointers. The first pointer points to the static menu configuration file. The first pointer promotes loading static menus by the device based on the static menu configuration file. The second pointer points to the editable menu configuration file. The second pointer promotes loading customized menus by the device based on the editable menu configuration file. The system also includes an application loaded on the device that allows for editing of the editable menu configuration file.

Abstract: A system for activating a wireless device comprising a wireless device having an input operable for a user of the wireless device to initiate activation of the wireless device. The system includes a telecommunication network operable to communicate with the wireless device. The system includes an authentication component of the telecommunication network operable to identify the wireless device as not authenticated on the telecommunication networks the telecommunication network allowing access by the wireless device for activation. The system includes an activation system operable based on the activation information received to perform input to activate the wireless device such that the only telecommunication network user input required for activation of the wireless device will be the user of the wireless device.

Abstract: A multi-mode wireless device is provided to communicate with a plurality of networks, at least some of the networks having different modes of communication. The multi-mode wireless device has a network selection component to monitor at least some of networks and switch the multi-mode wireless device to communicate with different networks based on a network selection criterion. The user interface allows a user of the multi-mode wireless device to edit the network selection criterion based on a user preference related to the network used by the multi-mode wireless device. A method for communicating on one or more networks using a multi-mode wireless device is also provided.