Abstract: A device to perform service contract analysis comprises a processor; and a memory, wherein the memory comprises instructions, the processor to perform the instructions to cause the device to operate to: receive data indicating performance levels of business processes subject to a service contract, the data including a plurality of records, each record including performance data, and each record associated with a business process; compare the performance data with a threshold derived from the service contract; determine a financial outcome based on the comparing; and associate contributions of the financial outcome with respective records or respective service processes, wherein the contributions are based on the comparing.

Abstract: In one embodiment, a process for managing information technology (IT) infrastructure of an enterprise includes: (1) capturing and storing IT infrastructure information regarding the IT infrastructure of the enterprise; (2) defining a plurality of roles within the enterprise, each role specifying a particular job function within the enterprise; (3) associating items of IT infrastructure with roles within the enterprise such that each role is associated with one or more predetermined items of IT infrastructure; (4) assigning roles to one or more employees of the enterprise such that each of the one or more employees is associated with one or more roles and is assigned the one or more predetermined items of IT infrastructure associated with each of these one or more roles; (5) automatically modeling a change in the IT infrastructure for one or more impacted employees; and (6) automatically initiating deployment of one or more IT infrastructure assets for the one or more impacted employees by organizing delivery

Abstract: A system, method, and computer program product for generating a distributable software package, including loading a template/profile; loading at least one module; receiving configuration options over a network connection; and assembling a distributable software package according to the profile, template(s), modules, and the configuration options.

Abstract: A system, method, and computer program product for generating a distributable software package, including loading a template/profile; loading at least one module; receiving configuration options over a network connection; and assembling a distributable software package according to the profile, template(s), modules, and the configuration options.