Patents by Inventor Robert G. Ginda

Robert G. Ginda has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 8825507
    Abstract: A system and method for facilitating service representatives' self-scheduling of work. Work may be released for a given work period (e.g., one week) in multiple rounds, with the period being broken into multiple timeslots, each timeslot having one or more seats for representatives. A representative may be limited as to the number of timeslots he can commit to in a given scheduling round. A representative operates a user interface to access his personalized schedule, which indicates the status of each timeslot through different appearances (e.g., colors, line patterns). The representative commits to timeslots that have work available for which he is qualified, and the schedule is updated in real-time as work availability changes. Seats may be distributed among multiple virtual rooms in a timeslot, and a representative may need to be qualified to sit in a special room.
    Type: Grant
    Filed: February 3, 2006
    Date of Patent: September 2, 2014
    Assignee: Liveops, Inc.
    Inventors: Robert G. Ginda, Lloyd Tabb, Michael Toy