Abstract: A system for automatically processing claims is disclosed. The system includes an application that runs on a computer. Technicians use the application to complete claims information. Claims information includes information related to damage to a company asset. The system can determine the nature and possible location of a malfunction and redirect technician resources appropriately. In another aspect, the system can receive information from multiple technicians and can determine if a single incident caused multiple technicians to be deployed and can produce a single bill that includes the costs associated with dispatching multiple technicians.

Abstract: Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location.

Abstract: Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location.

Abstract: A system for transacting business with customers is disclosed. The system includes a dispatch division receiving a complaint from a customer related to a problem the customer is experiencing. The dispatch division then deploys a technician to repair the problem. While the technician is conducting the repair, the system permits the technician to interact with the customer and negotiate and close deals for additional or modified products, services or features that the customer may want. The system also includes provisions for allowing the technician to retrieve information related to the customer and includes features that automatically notify various appropriate business offices for follow-up with the customer.

Abstract: Methods and systems are provided for generating directions for traveling from a first service location to at least a second service location. One exemplary method embodiment includes obtaining through a server at least one set of “from” coordinates associated with the first service location; obtaining through the server at least one set of “to” coordinates associated with the second service location; transmitting the “from” and the “to” coordinates to a mapping system; and receiving directions from the mapping system based on the “to” and the “from” coordinates. Another exemplary method embodiment includes receiving first knowledge of one or more service personnel locations, receiving second knowledge of one or more service locations, and applying an algorithm with a computer using the first and the second knowledge to facilitate moving a service person to a most appropriate service location.

Abstract: Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location.