Patents by Inventor Robert Hamilton Pyle

Robert Hamilton Pyle has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for e-mail allocation
    Patent number: 7421475
    Abstract: Customer e-mail service requests are allocated to plural working groups for response through virtual queues that store unanswered e-mail and meter the unanswered e-mail to working queues that make the e-mails available to associated working groups. The working queues are replenished from the virtual queues to maintain above a minimum and up to a maximum number of e-mails. The virtual queues are manipulated to control e-mail flow rates by allocating e-mails to virtual queues based on desired factors and by moving e-mail between virtual queues as needed to manage working groups. The virtual queues allow tracking of e-mail response metrics and monitoring of working group performance and timeliness.
    Type: Grant
    Filed: October 22, 2002
    Date of Patent: September 2, 2008
    Assignee: Dell Products L.P.
    Inventors: Robert Hamilton Pyle, Gregory T. Schneider, Eric Joseph Campbell, David Gandaria, Nathan David Johns
  • Method and system for e-mail allocation
    Publication number: 20040078438
    Abstract: Customer e-mail service requests are allocated to plural working groups for response through virtual queues that store unanswered e-mail and meter the unanswered e-mail to working queues that make the e-mails available to associated working groups. The working queues are replenished from the virtual queues to maintain above a minimum and up to a maximum number of e-mails. The virtual queues are manipulated to control e-mail flow rates by allocating e-mails to virtual queues based on desired factors and by moving e-mail between virtual queues as needed to manage working groups. The virtual queues allow tracking of e-mail response metrics and monitoring of working group performance and timeliness.
    Type: Application
    Filed: October 22, 2002
    Publication date: April 22, 2004
    Inventors: Robert Hamilton Pyle, Gregory T. Schneider, Eric Joseph Campbell, David Gandaria, Nathan David Johns