Abstract: According to embodiments of the invention, systems and methods are provided for showing messaging on a customer window established between a first (main serving company), second (customer), third (second company on same value chain of a given service or product related to a customer question), and fourth (third company on same value chain of a given service or product related to a customer question) network nodes. This configuration supports direction interaction concerning multiple companies, rather than just support single facing, where the customer support officer does not have answers relating to certain matters involving outside companies due to sub-contracting of products and services. This invention improves service quality and increase customer satisfaction by incorporating company representatives from many companies involved in a given product and service.

Abstract: Mechanisms are provided for training a computer implemented model. The mechanisms perform multiple instances of training of the computer implemented model, where each instance of training of the computer implemented model comprises training the computer implemented model using a different training data set to generate a different instance of a trained computer implemented model. The mechanisms generate computer implemented model results after each instance of training by executing the corresponding instance of the trained computer implemented model. The mechanisms record differences in the instances of training of the computer implemented model in association with corresponding identifiers of the instances of trained computer implemented model and corresponding computer implemented model results.

Abstract: Mechanisms are provided for training a computer implemented model. The mechanisms perform multiple instances of training of the computer implemented model, where each instance of training of the computer implemented model comprises training the computer implemented model using a different training data set to generate a different instance of a trained computer implemented model. The mechanisms generate computer implemented model results after each instance of training by executing the corresponding instance of the trained computer implemented model. The mechanisms record differences in the instances of training of the computer implemented model in association with corresponding identifiers of the instances of trained computer implemented model and corresponding computer implemented model results.

Abstract: Mechanisms are provided for training a computer implemented model. The mechanisms perform multiple instances of training of the computer implemented model, where each instance of training of the computer implemented model comprises training the computer implemented model using a different training data set to generate a different instance of a trained computer implemented model. The mechanisms generate computer implemented model results after each instance of training by executing the corresponding instance of the trained computer implemented model. The mechanisms record differences in the instances of training of the computer implemented model in association with corresponding identifiers of the instances of trained computer implemented model and corresponding computer implemented model results.

Abstract: Evaluation of textual annotation models is provided. In various embodiments, an annotation model is applied to textual training data to derive a plurality of automatic annotations. The plurality of automatic annotations is compared to ground truth annotations of the textual data to determine overlapping tokens between the plurality of automatic annotations and the ground truth annotations. Weights are assigned to the overlapping tokens. Based on the weights of the overlapping tokens, scores are determined for the automatic annotations. The scores indicate the correctness of the automatic annotations relative to the ground truth annotations. Based on the scores of for the automatic annotations, an accuracy of the annotation model is determined.