Abstract: The disclosed technology relates to providing dynamic interfaces of curated sets of resources for users. The dynamic interfaces can have an effect of reducing a volume of communication sessions initiated with a customer support system. In an example, a resource system associated with data resources (e.g., webpages, documentation) identifies particular data resources that are predicted to be relevant for a given user. The particular data resources are predicted to be relevant for the given user based on the particular data resources being exclusively accessed by historical users who are not active in initiating communication sessions (versus other historical users who are active in initiating communication sessions). Historical users belonging to a same user cohort as the given user are classified as active or non-active in order to identify the particular data resources. The resource system provides a dynamic interface that presents the relevant data resources to the given user.

Abstract: The disclosed technology relates to providing dynamic interfaces of curated sets of resources for users. The dynamic interfaces can have an effect of reducing a volume of communication sessions initiated with a customer support system. In an example, a resource system associated with data resources (e.g., webpages, documentation) identifies particular data resources that are predicted to be relevant for a given user. The particular data resources are predicted to be relevant for the given user based on the particular data resources being exclusively accessed by historical users who are not active in initiating communication sessions (versus other historical users who are active in initiating communication sessions). Historical users belonging to a same user cohort as the given user are classified as active or non-active in order to identify the particular data resources. The resource system provides a dynamic interface that presents the relevant data resources to the given user.