Patents by Inventor Robert John Barnes
Robert John Barnes has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20230199111Abstract: A system for data recording across a network includes a session border controller connecting incoming data from the network to an endpoint recorder. A load balancer is connected to the network between the session border controller and the endpoint and receives the incoming data from the session border controller, wherein the load balancer comprises computer memory and a processor configured to parse the incoming data into video data and audio data according to identification protocols accessible by the processor from the computer memory. A recording apparatus includes recording memory that receives the incoming data from the load balancer, stores a duplicate version of the incoming data in the recording memory, and connects the incoming data to the endpoint.Type: ApplicationFiled: February 16, 2023Publication date: June 22, 2023Inventors: Jamie Richard Williams, Marc Calahan, Robert John Barnes, Murali Mohan Reddy Nareddy
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Patent number: 11595518Abstract: A system for data recording across a network includes a session border controller connecting incoming data from the network to an endpoint recorder. A load balancer is connected to the network between the session border controller and the endpoint and receives the incoming data from the session border controller, wherein the load balancer comprises computer memory and a processor configured to parse the incoming data into video data and audio data according to identification protocols accessible by the processor from the computer memory. A recording apparatus includes recording memory that receives the incoming data from the load balancer, stores a duplicate version of the incoming data in the recording memory, and connects the incoming data to the endpoint.Type: GrantFiled: November 16, 2020Date of Patent: February 28, 2023Assignee: Verint Americas Inc.Inventors: Jamie Richard Williams, Marc Calahan, Robert John Barnes, Murali Mohan Reddy Nareddy
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Patent number: 11300165Abstract: Electromagnetically-operated coupling device for selectively connecting and disconnecting a first rotating member and a second rotating member in a driveline of a vehicle is disclosed, wherein the first and the second rotating members are coaxial with each other and rotatable about a same axis of rotation. The coupling device comprises: an engagement sleeve provided with a control disk made of a ferromagnetic material, the engagement sleeve being axially slidable between an engaged position and a disengaged position; and a control system for controlling the sliding movement of the engagement sleeve between said engaged and disengaged positions. The control system comprises a pair of magnetic coils which are placed on opposite sides of the control disk, coaxially therewith, and are arranged to be selectively activated by an electric current to generate a magnetic force acting on the control disk to axially move the control disk, and therefore also the engagement sleeve, in either directions.Type: GrantFiled: November 28, 2018Date of Patent: April 12, 2022Assignee: DANA GRAZIANO S.R.L.Inventors: Robert John Barnes, Benjamin Stubbs, Andrew Charles Osborne Smith
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Publication number: 20210144249Abstract: A system for data recording across a network includes a session border controller connecting incoming data from the network to an endpoint recorder. A load balancer is connected to the network between the session border controller and the endpoint and receives the incoming data from the session border controller, wherein the load balancer comprises computer memory and a processor configured to parse the incoming data into video data and audio data according to identification protocols accessible by the processor from the computer memory. A recording apparatus includes recording memory that receives the incoming data from the load balancer, stores a duplicate version of the incoming data in the recording memory, and connects the incoming data to the endpoint.Type: ApplicationFiled: November 16, 2020Publication date: May 13, 2021Inventors: Jamie Richard Williams, Marc Calahan, Robert John Barnes, Murali Mohan Reddy Nareddy
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Patent number: 10944865Abstract: A system for data recording across a network includes a session border controller connecting incoming data from the network to an endpoint recorder. A load balancer is connected to the network between the session border controller and the endpoint and receives the incoming data from the session border controller, wherein the load balancer comprises computer memory and a processor configured to parse the incoming data into video data and audio data according to identification protocols accessible by the processor from the computer memory. A recording apparatus includes recording memory that receives the incoming data from the load balancer, stores a duplicate version of the incoming data in the recording memory, and connects the incoming data to the endpoint.Type: GrantFiled: January 3, 2020Date of Patent: March 9, 2021Assignee: VERINT AMERICAS INC.Inventors: Jamie Richard Williams, Marc Calahan, Robert John Barnes, Murali Mohan Reddy Nareddy
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Publication number: 20200378453Abstract: Electromagnetically-operated coupling device for selectively connecting and disconnecting a first rotating member and a second rotating member in a driveline of a vehicle is disclosed, wherein the first and the second rotating members are coaxial with each other and rotatable about a same axis of rotation. The coupling device comprises: an engagement sleeve provided with a control disk made of a ferromagnetic material, the engagement sleeve being axially slidable between an engaged position and a disengaged position; and a control system for controlling the sliding movement of the engagement sleeve between said engaged and disengaged positions. The control system comprises a pair of magnetic coils which are placed on opposite sides of the control disk, coaxially therewith, and are arranged to be selectively activated by an electric current to generate a magnetic force acting on the control disk to axially move the control disk, and therefore also the engagement sleeve, in either directions.Type: ApplicationFiled: November 28, 2018Publication date: December 3, 2020Inventors: Robert John BARNES, Benjamin STUBBS, Andrew Charles Osborne SMITH
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Patent number: 10841420Abstract: A system for data recording across a network includes a session border controller connecting incoming data from the network to an endpoint recorder. A load balancer is connected to the network between the session border controller and the endpoint and receives the incoming data from the session border controller, wherein the load balancer comprises computer memory and a processor configured to parse the incoming data into video data and audio data according to identification protocols accessible by the processor from the computer memory. A recording apparatus includes recording memory that receives the incoming data from the load balancer, stores a duplicate version of the incoming data in the recording memory, and connects the incoming data to the endpoint.Type: GrantFiled: August 5, 2019Date of Patent: November 17, 2020Assignee: VERINT AMERICAS INC.Inventors: Jamie Richard Williams, Marc Calahan, Robert John Barnes, Murali Mohan Reddy Nareddy
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Patent number: 10685657Abstract: Systems and methods for analyzing digital recordings of the human voice in order to find characteristics unique to an individual. A biometrics engine may use an analytics service in a contact center to supply audio streams based on configured rules and providers for biometric detection. The analytics service may provide call audio data and attributes to connected engines based on a provider-set of selection rules. The connected providers send call audio data and attributes through the analytics service. The engines are notified when a new call is available for processing and can then retrieve chunks of audio data and call attributes by polling an analytics service interface. A mathematical model of the human vocal tract in the call audio data is created and/or matched against existing models. The result is analogous to a fingerprint, i.e., a pattern unique to an individual to within some level of probability.Type: GrantFiled: February 15, 2019Date of Patent: June 16, 2020Assignee: VERINT AMERICAS INCInventors: Jamie Richard Williams, Robert John Barnes, Ian Linsdell, Scott M. Bluman
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Publication number: 20200145481Abstract: A system for data recording across a network includes a session border controller connecting incoming data from the network to an endpoint recorder. A load balancer is connected to the network between the session border controller and the endpoint and receives the incoming data from the session border controller, wherein the load balancer comprises computer memory and a processor configured to parse the incoming data into video data and audio data according to identification protocols accessible by the processor from the computer memory. A recording apparatus includes recording memory that receives the incoming data from the load balancer, stores a duplicate version of the incoming data in the recording memory, and connects the incoming data to the endpoint.Type: ApplicationFiled: January 3, 2020Publication date: May 7, 2020Inventors: Jamie Richard Williams, Marc Calahan, Robert John Barnes, Murali Mohan Reddy Nareddy
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Publication number: 20200028965Abstract: A system for data recording across a network includes a session border controller connecting incoming data from the network to an endpoint recorder. A load balancer is connected to the network between the session border controller and the endpoint and receives the incoming data from the session border controller, wherein the load balancer comprises computer memory and a processor configured to parse the incoming data into video data and audio data according to identification protocols accessible by the processor from the computer memory. A recording apparatus includes recording memory that receives the incoming data from the load balancer, stores a duplicate version of the incoming data in the recording memory, and connects the incoming data to the endpoint.Type: ApplicationFiled: August 5, 2019Publication date: January 23, 2020Inventors: Jamie Richard Williams, Marc Calahan, Robert John Barnes, Murali Mohan Reddy Nareddy
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Publication number: 20190348049Abstract: Systems and methods for analyzing digital recordings of the human voice in order to find characteristics unique to an individual. A biometrics engine may use an analytics service in a contact center to supply audio streams based on configured rules and providers for biometric detection. The analytics service may provide call audio data and attributes to connected engines based on a provider-set of selection rules. The connected providers send call audio data and attributes through the analytics service. The engines are notified when a new call is available for processing and can then retrieve chunks of audio data and call attributes by polling an analytics service interface. A mathematical model of the human vocal tract in the call audio data is created and/or matched against existing models. The result is analogous to a fingerprint, i.e., a pattern unique to an individual to within some level of probability.Type: ApplicationFiled: February 15, 2019Publication date: November 14, 2019Inventors: Jamie Richard Williams, Robert John Barnes, Ian Linsdell, Scott M. Bluman
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Patent number: 10244209Abstract: Methods and systems for monitoring a remote agent. An agent's workstation may be provided with an application that receives a trigger condition at an agent workstation during a communication between the remote agent and a caller. During the communication, it may be determined if video imagery of the remote agent is required. If so, video imagery capture may be triggered. The video imagery may be associated with activities of the remote agent during the capture, and the video imagery stored at a recorder for later playback.Type: GrantFiled: August 31, 2016Date of Patent: March 26, 2019Assignee: VERINT AMERICAS INC.Inventor: Robert John Barnes
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Patent number: 10210870Abstract: Systems and methods for analyzing digital recordings of the human voice in order to find characteristics unique to an individual. A biometrics engine may use an analytics service in a contact center to supply audio streams based on configured rules and providers for biometric detection. The analytics service may provide call audio data and attributes to connected engines based on a provider-set of selection rules. The connected providers send call audio data and attributes through the analytics service. The engines are notified when a new call is available for processing and can then retrieve chunks of audio data and call attributes by polling an analytics service interface. A mathematical model of the human vocal tract in the call audio data is created and/or matched against existing models. The result is analogous to a fingerprint, i.e., a pattern unique to an individual to within some level of probability.Type: GrantFiled: November 29, 2017Date of Patent: February 19, 2019Assignee: VERINT AMERICAS INC.Inventors: Jamie Richard Williams, Robert John Barnes, Ian Linsdell, Scott M. Bluman
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Publication number: 20180190296Abstract: Systems and methods for analyzing digital recordings of the human voice in order to find characteristics unique to an individual. A biometrics engine may use an analytics service in a contact center to supply audio streams based on configured rules and providers for biometric detection. The analytics service may provide call audio data and attributes to connected engines based on a provider-set of selection rules. The connected providers send call audio data and attributes through the analytics service. The engines are notified when a new call is available for processing and can then retrieve chunks of audio data and call attributes by polling an analytics service interface. A mathematical model of the human vocal tract in the call audio data is created and/or matched against existing models. The result is analogous to a fingerprint, i.e., a pattern unique to an individual to within some level of probability.Type: ApplicationFiled: November 29, 2017Publication date: July 5, 2018Inventors: Jamie Richard Williams, Robert John Barnes, Ian Linsdell, Scott M. Bluman
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Patent number: 9858931Abstract: Systems and methods for analyzing digital recordings of the human voice in order to find characteristics unique to an individual. A biometrics engine may use an analytics service in a contact center to supply audio streams based on configured rules and providers for biometric detection. The analytics service may provide call audio data and attributes to connected engines based on a provider-set of selection rules. The connected providers send call audio data and attributes through the analytics service. The engines are notified when a new call is available for processing and can then retrieve chunks of audio data and call attributes by polling an analytics service interface. A mathematical model of the human vocal tract in the call audio data is created and/or matched against existing models. The result is analogous to a fingerprint, i.e., a pattern unique to an individual to within some level of probability.Type: GrantFiled: May 23, 2016Date of Patent: January 2, 2018Assignee: VERINT AMERICAS INC.Inventors: Jamie Richard Williams, Robert John Barnes, Ian Linsdell, Scott M. Bluman
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Publication number: 20160343375Abstract: Systems and methods for analyzing digital recordings of the human voice in order to find characteristics unique to an individual. A biometrics engine may use an analytics service in a contact center to supply audio streams based on configured rules and providers for biometric detection. The analytics service may provide call audio data and attributes to connected engines based on a provider-set of selection rules. The connected providers send call audio data and attributes through the analytics service. The engines are notified when a new call is available for processing and can then retrieve chunks of audio data and call attributes by polling an analytics service interface. A mathematical model of the human vocal tract in the call audio data is created and/or matched against existing models. The result is analogous to a fingerprint, i.e., a pattern unique to an individual to within some level of probability.Type: ApplicationFiled: May 23, 2016Publication date: November 24, 2016Inventors: Jamie Richard Williams, Robert John Barnes, Ian Linsdell, Scott M. Bluman
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Patent number: 9462238Abstract: Methods and systems for monitoring a remote agent. An agent's workstation may be provided with an application that receives a trigger condition at an agent workstation during a communication between the remote agent and a caller. During the communication, it may be determined if video imagery of the remote agent is required. If so, video imagery capture may be triggered. The video imagery may be associated with activities of the remote agent during the capture, and the video imagery stored at a recorder for later playback.Type: GrantFiled: October 28, 2010Date of Patent: October 4, 2016Assignee: Verint Americas Inc.Inventor: Robert John Barnes
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Patent number: 9349373Abstract: Systems and methods for analyzing digital recordings of the human voice in order to find characteristics unique to an individual. A biometrics engine may use an analytics service in a contact center to supply audio streams based on configured rules and providers for biometric detection. The analytics service may provide call audio data and attributes to connected engines based on a provider-set of selection rules. The connected providers send call audio data and attributes through the analytics service. The engines are notified when a new call is available for processing and can then retrieve chunks of audio data and call attributes by polling an analytics service interface. A mathematical model of the human vocal tract in the call audio data is created and/or matched against existing models. The result is analogous to a fingerprint, i.e., a pattern unique to an individual to within some level of probability.Type: GrantFiled: March 14, 2014Date of Patent: May 24, 2016Assignee: VERINT AMERICAS INC.Inventors: Jamie Richard Williams, Robert John Barnes, Ian Linsdell, Scott M. Bluman
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Patent number: 9237232Abstract: Systems and methods for analyzing digital recordings of the human voice in order to find characteristics unique to an individual. A biometrics engine may use an analytics service in a contact center to supply audio streams based on configured rules and providers for biometric detection. The analytics service may provide call audio data and attributes to connected engines based on a provider-set of selection rules. The connected providers send call audio data and attributes through the analytics service. The engines are notified when a new call is available for processing and can then retrieve chunks of audio data and call attributes by polling an analytics service interface. A mathematical model of the human vocal tract in the call audio data is created and/or matched against existing models. The result is analogous to a fingerprint, i.e., a pattern unique to an individual to within some level of probability.Type: GrantFiled: March 14, 2014Date of Patent: January 12, 2016Assignee: VERINT AMERICAS INC.Inventors: Jamie Richard Williams, Robert John Barnes, Ian Linsdell, Scott M. Bluman
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Patent number: 9106737Abstract: Included are embodiments for determining an extension-to-channel mapping. At least one embodiment includes receiving first data associated with a communication from at least one communications device and receiving second data from a recording resource. Some embodiments include determining whether the at least one communications device is coupled to a recording resource. Some embodiments include matching the communications device to a recording resource and in response to matching, creating an association of the at least one communications device to the recording resource.Type: GrantFiled: March 30, 2007Date of Patent: August 11, 2015Assignee: VERINT AMERICAS, INC.Inventors: Marc Calahan, Jamie Richard Williams, Kenneth Richard Brodhagen, Damian Smith, Robert John Barnes