Abstract: An information technology (IT) and security operations application is described that enables cross-tenant analyses of data to derive insights that can be used to provide actionable information across the application including, for example, action recommendations, threat confidence scores, and other incident data enrichments. The generation and presentation of such information to users of an IT and security operations application can enable analyst teams to more efficiently and accurately respond to various types of incidents in IT environments, thereby improving the overall operation and security of the IT environments. Furthermore, because of the shared use of an IT and security operations application concurrently by any number of separate tenants, such cross-tenant analyses can be performed in near real-time and on an ongoing basis to deliver relevant insights.

Abstract: Described herein are systems, methods, and software to enhance incident response in an information technology (IT) environment. In one example, an incident service identifies a course of action to respond to an incident in the IT environment. The incident service further identifies a particular step in the course of action associated with a credential requirement based on traits associated with the particular step, and generates a credential request to obtain credentials to support the credential requirement.

Abstract: Described herein are systems, methods, and software to enhance incident response for an information technology (IT) environment. In one implementation, an incident service identifies an incident in the IT environment and determines a correlation between the incident and other incidents in the IT environment. Once correlated, the incident service aggregates incident data of the incident with incident data of the other incidents and generates a summary using the aggregated incident data.

Abstract: Described herein are improvements for responding to incidents in an information technology (IT) environment. In one example, a method includes, in an incident response system, receiving authentication information for use by a first component for responding to an incident in an information technology (IT) environment. The method further includes encrypting the authentication information and storing the authentication information in the incident response system along with encrypted parameters for operating the first component. In the incident response system, upon determining that the first component requires the authentication information for an interaction, the method provides retrieving the authentication information and providing the authentication information to the first component.

Abstract: Described herein are systems, methods, and software to enhance incident response for an information technology (IT) environment. In one implementation, an incident service identifies an incident in the IT environment and determines a correlation between the incident and other incidents in the IT environment. Once correlated, the incident service aggregates incident data of the incident with incident data of the other incidents and generates a summary using the aggregated incident data.

Abstract: Described herein are improvements for responding to incidents in an information technology (IT) environment. In one example, a method includes, in an incident response system, receiving authentication information for use by a first component for responding to an incident in an information technology (IT) environment. The method further includes encrypting the authentication information and storing the authentication information in the incident response system along with encrypted parameters for operating the first component. In the incident response system, upon determining that the first component requires the authentication information for an interaction, the method provides retrieving the authentication information and providing the authentication information to the first component.

Abstract: Described herein are improvements for responding to incidents in an information technology (IT) environment. In one example, a method includes, in an incident response system, receiving authentication information for use by a first component for responding to an incident in an information technology (IT) environment. The method further includes encrypting the authentication information and storing the authentication information in the incident response system along with encrypted parameters for operating the first component. In the incident response system, upon determining that the first component requires the authentication information for an interaction, the method provides retrieving the authentication information and providing the authentication information to the first component.

Abstract: Described herein are systems, methods, and software to enhance incident response in an information technology (IT) environment. In one example, an incident service identifies a course of action to respond to an incident in the IT environment. The incident service further identifies a particular step in the course of action associated with a credential requirement based on traits associated with the particular step, and generates a credential request to obtain credentials to support the credential requirement.

Abstract: Described herein are systems, methods, and software to enhance incident response in an information technology (IT) environment. In one example, an incident service identifies a course of action to respond to an incident in the IT environment. The incident service further identifies a particular step in the course of action associated with a credential requirement based on traits associated with the particular step, and generates a credential request to obtain credentials to support the credential requirement.