Patents by Inventor Robert Keith Brower
Robert Keith Brower has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11657358Abstract: According to certain aspects, a method of assessing users of a data storage system can include receiving configuration information relating to a deployed configuration of a first data storage cell and including number of installed data storage hardware and/or software components, the first data storage cell comprising a plurality of client computing devices and being configured to create and store one or more secondary copies of primary data generated by the plurality of client computing devices. The method may also include receiving information relating to an incident opened by a user of the first data storage cell. The method may further include updating a performance metric associated with the user to a new value to reflect a negative impact on the performance metric resulting from the opening of the incident by the user, wherein the degree of the negative impact is based at least in part on the configuration information.Type: GrantFiled: October 21, 2020Date of Patent: May 23, 2023Assignee: Commvault Systems, Inc.Inventors: Robert Keith Brower, Jr., Peter John Messore
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Patent number: 11416328Abstract: Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data operations and a reporting manager or monitor agent which monitors the elements and data operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.Type: GrantFiled: June 10, 2019Date of Patent: August 16, 2022Assignee: Commvault Systems, Inc.Inventors: Parag Gokhale, Rajiv Kottomtharayil, Srinivas Kavuri, Anand Prahlad, Suresh Parpatakam Reddy, Robert Keith Brower, Jr., Jared Meade
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Patent number: 11175982Abstract: Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data operations and a reporting manager or monitor agent which monitors the elements and data operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.Type: GrantFiled: April 23, 2020Date of Patent: November 16, 2021Assignee: Commvault Systems, Inc.Inventors: Parag Gokhale, Rajiv Kottomtharayil, Srinivas Kavuri, Anand Prahlad, Suresh Parpatakam Reddy, Robert Keith Brower, Jr., Jared Meade
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Publication number: 20210035045Abstract: According to certain aspects, a method of assessing users of a data storage system can include receiving configuration information relating to a deployed configuration of a first data storage cell and including number of installed data storage hardware and/or software components, the first data storage cell comprising a plurality of client computing devices and being configured to create and store one or more secondary copies of primary data generated by the plurality of client computing devices. The method may also include receiving information relating to an incident opened by a user of the first data storage cell. The method may further include updating a performance metric associated with the user to a new value to reflect a negative impact on the performance metric resulting from the opening of the incident by the user, wherein the degree of the negative impact is based at least in part on the configuration information.Type: ApplicationFiled: October 21, 2020Publication date: February 4, 2021Inventors: Robert Keith BROWER, JR., Peter John MESSORE
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Patent number: 10860964Abstract: According to certain aspects, a method of assessing users of a data storage system can include receiving configuration information relating to a deployed configuration of a first data storage cell and including number of installed data storage hardware and/or software components, the first data storage cell comprising a plurality of client computing devices and being configured to create and store one or more secondary copies of primary data generated by the plurality of client computing devices. The method may also include receiving information relating to an incident opened by a user of the first data storage cell. The method may further include updating a performance metric associated with the user to a new value to reflect a negative impact on the performance metric resulting from the opening of the incident by the user, wherein the degree of the negative impact is based at least in part on the configuration information.Type: GrantFiled: July 3, 2018Date of Patent: December 8, 2020Assignee: Commvault Systems, Inc.Inventors: Robert Keith Brower, Jr., Peter John Messore
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Publication number: 20200264947Abstract: Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data operations and a reporting manager or monitor agent which monitors the elements and data operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.Type: ApplicationFiled: April 23, 2020Publication date: August 20, 2020Inventors: Parag GOKHALE, Rajiv KOTTOMTHARAYIL, Srinivas KAVURI, Anand PRAHLAD, Suresh Parpatakam REDDY, Robert Keith BROWER, JR., Jared MEADE
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Patent number: 10671472Abstract: Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data migration operations and a reporting manager or monitor agent which monitors the elements and data migration operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.Type: GrantFiled: August 24, 2017Date of Patent: June 2, 2020Assignee: Commvault Systems, Inc.Inventors: Parag Gokhale, Rajiv Kottomtharayil, Srinivas Kavuri, Anand Prahlad, Suresh Parpatakam Reddy, Robert Keith Brower, Jr., Jared Meade
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Publication number: 20190294492Abstract: Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data operations and a reporting manager or monitor agent which monitors the elements and data operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.Type: ApplicationFiled: June 10, 2019Publication date: September 26, 2019Inventors: Parag GOKHALE, Rajiv KOTTOMTHARAYIL, Srinivas KAVURI, Anand PRAHLAD, Suresh Parpatakam REDDY, Robert Keith BROWER, JR., Jared MEADE
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Publication number: 20190005434Abstract: According to certain aspects, a method of assessing users of a data storage system can include receiving configuration information relating to a deployed configuration of a first data storage cell and including number of installed data storage hardware and/or software components, the first data storage cell comprising a plurality of client computing devices and being configured to create and store one or more secondary copies of primary data generated by the plurality of client computing devices. The method may also include receiving information relating to an incident opened by a user of the first data storage cell. The method may further include updating a performance metric associated with the user to a new value to reflect a negative impact on the performance metric resulting from the opening of the incident by the user, wherein the degree of the negative impact is based at least in part on the configuration information.Type: ApplicationFiled: July 3, 2018Publication date: January 3, 2019Inventors: Robert Keith BROWER, Jr., Peter John MESSORE
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Patent number: 10043147Abstract: According to certain aspects, a method of assessing users of a data storage system can include receiving configuration information relating to a deployed configuration of a first data storage cell and including number of installed data storage hardware and/or software components, the first data storage cell comprising a plurality of client computing devices and being configured to create and store one or more secondary copies of primary data generated by the plurality of client computing devices. The method may also include receiving information relating to an incident opened by a user of the first data storage cell. The method may further include updating a performance metric associated with the user to a new value to reflect a negative impact on the performance metric resulting from the opening of the incident by the user, wherein the degree of the negative impact is based at least in part on the configuration information.Type: GrantFiled: September 30, 2016Date of Patent: August 7, 2018Assignee: COMMVAULT SYSTEMS, INC.Inventors: Robert Keith Brower, Jr., Peter John Messore
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Publication number: 20180089018Abstract: Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data migration operations and a reporting manager or monitor agent which monitors the elements and data migration operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.Type: ApplicationFiled: August 24, 2017Publication date: March 29, 2018Inventors: Parag GOKHALE, Rajiv KOTTOMTHARAYIL, Srinivas KAVURI, Anand PRAHLAD, Suresh Parpatakam REDDY, Robert Keith BROWER, JR., Jared MEADE
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Publication number: 20170116556Abstract: According to certain aspects, a method of assessing users of a data storage system can include receiving configuration information relating to a deployed configuration of a first data storage cell and including number of installed data storage hardware and/or software components, the first data storage cell comprising a plurality of client computing devices and being configured to create and store one or more secondary copies of primary data generated by the plurality of client computing devices. The method may also include receiving information relating to an incident opened by a user of the first data storage cell. The method may further include updating a performance metric associated with the user to a new value to reflect a negative impact on the performance metric resulting from the opening of the incident by the user, wherein the degree of the negative impact is based at least in part on the configuration information.Type: ApplicationFiled: September 30, 2016Publication date: April 27, 2017Inventors: Robert Keith Brower, JR., Peter John Messore
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Patent number: 9483558Abstract: According to certain aspects, a method of assessing users of a data storage system can include receiving configuration information relating to a deployed configuration of a first data storage cell and including number of installed data storage hardware and/or software components, the first data storage cell comprising a plurality of client computing devices and being configured to create and store one or more secondary copies of primary data generated by the plurality of client computing devices. The method may also include receiving information relating to an incident opened by a user of the first data storage cell. The method may further include updating a performance metric associated with the user to a new value to reflect a negative impact on the performance metric resulting from the opening of the incident by the user, wherein the degree of the negative impact is based at least in part on the configuration information.Type: GrantFiled: May 28, 2014Date of Patent: November 1, 2016Assignee: Commvault Systems, Inc.Inventors: Robert Keith Brower, Jr., Peter John Messore
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Publication number: 20160041867Abstract: Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data migration operations and a reporting manager or monitor agent which monitors the elements and data migration operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.Type: ApplicationFiled: August 14, 2015Publication date: February 11, 2016Inventors: Parag GOKHALE, Rajiv KOTTOMTHARAYIL, Srinivas KAVURI, Anand PRAHLAD, Suresh Parpatakam REDDY, Robert Keith BROWER, JR., Jared MEADE
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Patent number: 9122600Abstract: Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data migration operations and a reporting manager or monitor agent which monitors the elements and data migration operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.Type: GrantFiled: December 23, 2013Date of Patent: September 1, 2015Assignee: Commvault Systems, Inc.Inventors: Parag Gokhale, Rajiv Kottomtharayil, Srinivas Kavuri, Anand Prahlad, Suresh Parpatakam Reddy, Robert Keith Brower, Jr., Jared Meade
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Publication number: 20140358944Abstract: According to certain aspects, a method of assessing users of a data storage system can include receiving configuration information relating to a deployed configuration of a first data storage cell and including number of installed data storage hardware and/or software components, the first data storage cell comprising a plurality of client computing devices and being configured to create and store one or more secondary copies of primary data generated by the plurality of client computing devices. The method may also include receiving information relating to an incident opened by a user of the first data storage cell. The method may further include updating a performance metric associated with the user to a new value to reflect a negative impact on the performance metric resulting from the opening of the incident by the user, wherein the degree of the negative impact is based at least in part on the configuration information.Type: ApplicationFiled: May 28, 2014Publication date: December 4, 2014Applicant: CommVault Systems, Inc.Inventors: Robert Keith Brower, JR., Peter John Messore
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System and method for automating customer-validated statement of work for a data storage environment
Patent number: 8799051Abstract: Computer systems and methods are disclosed for improving professional services delivery, such as services in a data management environment. In certain examples, computer systems comprise portals for transmitting and receiving information from parties involved in the performance and receipt of professional services. For instance, a first portal can receive data (e.g., from sales personnel) descriptive of a customer's product environment. A manager module populates a record with the data, and a second portal provides the customer with access to the record for review, correction and/or validation prior to the generation of a Statement of Work or other like project description. The second portal can also request additional information from the customer regarding the product environment. The manager module compares the data received through the first portal with the customer-entered information to identify and/or address discrepancies between the sets of data and customize the generation of the Statement of Work.Type: GrantFiled: April 1, 2013Date of Patent: August 5, 2014Assignee: CommVault Systems, Inc.Inventors: Robert Keith Brower, Jr., Peter Messore -
Publication number: 20140195863Abstract: Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data migration operations and a reporting manager or monitor agent which monitors the elements and data migration operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.Type: ApplicationFiled: December 23, 2013Publication date: July 10, 2014Applicant: CommVault Systems, Inc.Inventors: Parag Gokhale, Rajiv Kottomtharayil, Srinivas Kavuri, Anand Prahlad, Suresh Parpatakam Reddy, Robert Keith Brower, Jr., Jared Meade
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Patent number: 8650445Abstract: Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data migration operations and a reporting manager or monitor agent which monitors the elements and data migration operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.Type: GrantFiled: September 13, 2012Date of Patent: February 11, 2014Assignee: CommVault Systems, Inc.Inventors: Parag Gokhale, Rajiv Kottomtharayil, Srinivas Kavuri, Anand Prahlad, Suresh Parpatakam Reddy, Robert Keith Brower, Jr., Jared Meade
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System and method for automating customer-validated statement of work for a data storage environment
Patent number: 8428995Abstract: Computer systems and methods are disclosed for improving professional services delivery, such as services in a data management environment. In certain examples, computer systems comprise portals for transmitting and receiving information from parties involved in the performance and receipt of professional services. For instance, a first portal can receive data (e.g., from sales personnel) descriptive of a customer's product environment. A manager module populates a record with the data, and a second portal provides the customer with access to the record for review, correction and/or validation prior to the generation of a Statement of Work or other like project description. The second portal can also request additional information from the customer regarding the product environment. The manager module compares the data received through the first portal with the customer-entered information to identify and/or address discrepancies between the sets of data and customize the generation of the Statement of Work.Type: GrantFiled: September 10, 2012Date of Patent: April 23, 2013Assignee: CommVault Systems, Inc.Inventors: Robert Keith Brower, Jr., Peter Messore