Abstract: A system for tracking a service request queue. The queue is electronically maintained and the system calculates current estimated wait time and tracks current place in queue. The system also initiates events based upon queue changes. Events include notifying users when service is ready or about ready. One or more radio frequency identification (RFID) label readers are used, and RFID labels are attached to or associates with signaling devices such as a pager or cell phone. A computer calculates queue changes and initiates events. One or more RFID readers are used to provide current queue status and wait time information to users based upon RFID labels that are within the range of the RFID's antenna.