Patents by Inventor Robert L. Cox

Robert L. Cox has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 7046789
    Abstract: A relationship call center management system and method is used in a call center by a call center manager or supervisor. The relationship management system and method permits call center resources to be grouped into relationship profiles. A relationship key field corresponding to the relationship profiles is then used to organize and display statistics within the call center. A strategy and action management system and method permits the user to build customized actions and to create strategy profiles including one or more user-defined goal thresholds and assigned actions to take place when the goal thresholds are met. A statistics display system presents the call center statistics in different user-defined views, for example, corresponding to one of the relationship profiles. The statistics display system also monitors the statistics and provides an indication to the user when the user-defined goal thresholds have not been met.
    Type: Grant
    Filed: November 1, 1999
    Date of Patent: May 16, 2006
    Assignee: Aspect Software, Incc
    Inventors: Clare M. Anderson, Andrew J. Browne, Thomas M. Chamberlain, Robert L. Cox, Jr., Michael P. Walsh
  • Patent number: 4532873
    Abstract: A method is described for preparing hog fuel, other biomass, or peat for efficient burning and heat recovery in a water-wall boiler. The process requires drying the fuel to less that a 30% moisture content. The fuel is then pulverized to an upper particle size such that there are substantially no particles which will not burn in air suspension within the confines of the combustion zone and the boiler can meet emission requirements. Additionally, the pulverizing step is adjusted such that a fines portion of fuel is created of such size and in such amount that the fines portion readily self-ignites upon flame initiation. The fines provide sufficient ignition energy so that the entire flow of fuel burns without the necessity of the conventional fossil fuel support or pilot. The fuel is sized to burn in air suspension by injection into the boiler through a swirl stabilized-type burner.
    Type: Grant
    Filed: February 15, 1984
    Date of Patent: August 6, 1985
    Assignee: Weyerhaeuser Company
    Inventors: John Rivers, Charles D. Kramer, Robert L. Cox