Patents by Inventor Robert Locascio

Robert Locascio has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 12219034
    Abstract: The present disclosure relates generally to systems, methods, and computer-readable storage media for providing a concierge service to handle a wide variety of topics and user intents via a common interface. The concierge service can be part of a connection management system that can dynamically manage and facilitate conversations between a user making a request or providing an instruction and one or more endpoints for the purposes of fulfilling the request or instruction. Such dynamic management may include transferring a communication session to a social network member endpoint based on an intent identified within natural language communications, tracking a dynamic sentiment score, and automatically switching the communication session to another endpoint based on a change in the dynamic sentiment score.
    Type: Grant
    Filed: October 26, 2021
    Date of Patent: February 4, 2025
    Assignee: LIVEPERSON, INC.
    Inventors: Jeff Salter, Robert LoCascio
  • Publication number: 20250013821
    Abstract: Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.
    Type: Application
    Filed: April 17, 2024
    Publication date: January 9, 2025
    Applicant: LIVEPERSON, INC.
    Inventors: Ravikiran Chittari, Eswar Priyadarshan, Robert LoCascio, Jonathan Altschuler, Suresh Ramakrishnaiah, Htet Win, Chuqing He, Matthew Dunn
  • Patent number: 11995396
    Abstract: Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.
    Type: Grant
    Filed: October 30, 2020
    Date of Patent: May 28, 2024
    Assignee: LIVEPERSON, INC.
    Inventors: Ravikiran Chittari, Eswar Priyadarshan, Robert LoCascio, Jonathan Altschuler, Suresh Ramakrishnaiah, Htet Win, Chuqing He, Matthew Dunn
  • Publication number: 20240022536
    Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically route messages having certain intents between bots and user devices during communication sessions configured with multi-channel capabilities.
    Type: Application
    Filed: April 21, 2023
    Publication date: January 18, 2024
    Applicant: LIVEPERSON, INC.
    Inventors: Jeffrey Salter, Robert LoCascio
  • Patent number: 11665127
    Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically route messages having certain intents between bots and user devices during communication sessions configured with multi-channel capabilities.
    Type: Grant
    Filed: March 25, 2022
    Date of Patent: May 30, 2023
    Assignee: LIVEPERSON, INC.
    Inventors: Jeffrey Salter, Robert LoCascio
  • Publication number: 20220329561
    Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically route messages having certain intents between bots and user devices during communication sessions configured with multi-channel capabilities.
    Type: Application
    Filed: March 25, 2022
    Publication date: October 13, 2022
    Applicant: LIVEPERSON, INC.
    Inventors: Jeffrey Salter, Robert LoCascio
  • Publication number: 20220182462
    Abstract: The present disclosure relates generally to systems, methods, and computer-readable storage media for providing a concierge service to handle a wide variety of topics and user intents via a common interface. The concierge service can be part of a connection management system that can dynamically manage and facilitate conversations between a user making a request or providing an instruction and one or more endpoints for the purposes of fulfilling the request or instruction. Such dynamic management may include transferring a communication session to a social network member endpoint based on an intent identified within natural language communications, tracking a dynamic sentiment score, and automatically switching the communication session to another endpoint based on a change in the dynamic sentiment score.
    Type: Application
    Filed: October 26, 2021
    Publication date: June 9, 2022
    Applicant: LIVEPERSON, INC.
    Inventors: Jeff Salter, Robert LoCascio
  • Patent number: 11323408
    Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically route messages having certain intents between bots and user devices during communication sessions configured with multi-channel capabilities.
    Type: Grant
    Filed: October 28, 2020
    Date of Patent: May 3, 2022
    Assignee: LIVEPERSON, INC.
    Inventors: Jeffrey Salter, Robert LoCascio
  • Patent number: 11190616
    Abstract: The present disclosure relates generally to systems, methods, and computer-readable storage media for providing a concierge service to handle a wide variety of topics and user intents via a common interface. The concierge service can be part of a connection management system that can dynamically manage and facilitate conversations between a user making a request or providing an instruction and one or more endpoints for the purposes of fulfilling the request or instruction. Such dynamic management may include transferring a communication session to a social network member endpoint based on an intent identified within natural language communications, tracking a dynamic sentiment score, and automatically switching the communication session to another endpoint based on a change in the dynamic sentiment score.
    Type: Grant
    Filed: October 15, 2019
    Date of Patent: November 30, 2021
    Assignee: LIVEPERSON, INC.
    Inventors: Jeff Salter, Robert LoCascio
  • Publication number: 20210150137
    Abstract: Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.
    Type: Application
    Filed: October 30, 2020
    Publication date: May 20, 2021
    Applicant: LIVEPERSON, INC.
    Inventors: Ravikiran Chittari, Eswar Priyadarshan, Robert LoCascio, Jonathan Altschuler, Suresh Ramakrishnaiah, Htet Win, Chuqing He, Matthew Dunn
  • Publication number: 20210126891
    Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically route messages having certain intents between bots and user devices during communication sessions configured with multi-channel capabilities.
    Type: Application
    Filed: October 28, 2020
    Publication date: April 29, 2021
    Applicant: LIVEPERSON, INC.
    Inventors: Jeffrey Salter, Robert LoCascio
  • Patent number: 10853568
    Abstract: Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.
    Type: Grant
    Filed: November 14, 2019
    Date of Patent: December 1, 2020
    Assignee: LIVEPERSON, INC.
    Inventors: Ravikiran Chittari, Eswar Priyadarshan, Robert LoCascio, Jonathan Altschuler, Suresh Ramakrishnaiah, Htet Win, Chuqing He, Matthew Dunn
  • Publication number: 20200159991
    Abstract: Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.
    Type: Application
    Filed: November 14, 2019
    Publication date: May 21, 2020
    Applicant: LIVEPERSON, INC.
    Inventors: Ravikiran Chittari, Eswar Priyadarshan, Robert LoCascio, Jonathan Altschuler, Suresh Ramakrishnaiah, Htet Win, Chuqing He, Matthew Dunn
  • Publication number: 20200120185
    Abstract: The present disclosure relates generally to providing a concierge service to handle a wide variety of topics and user intents via a common interface. The concierge service can be part of a connection management system that can dynamically manage and facilitate conversations between a user making a request or providing an instruction and one or more endpoints for the purposes of fulfilling the request or instruction.
    Type: Application
    Filed: October 15, 2019
    Publication date: April 16, 2020
    Applicant: LIVEPERSON, INC.
    Inventors: Jeff Salter, Robert LoCascio
  • Patent number: 7136770
    Abstract: Using component-level test data to reduce system test. By modeling a system, sensitivity analysis reveals critical components and parameters of those components required to meet system performance parameters. Critical components are tested for these parameters, and these measurements associated with the components. Systems may be assembled which are modeled to meet the system performance parameters based on the model and the measured parameters. Systems may be assembled and calibration coefficients derived and applied from the model and the measured parameters.
    Type: Grant
    Filed: November 3, 2003
    Date of Patent: November 14, 2006
    Assignee: Agilent Technologies, Inc.
    Inventors: Jochen Rivoir, John McLaughlin, Joseph M. Gorin, Moray Denham Rumney, Matthew Johnson, Robert Locascio, Peter J. Cain, David H. Molinari, George S. Moore
  • Publication number: 20060040654
    Abstract: A wireless data communications link connects a wireless device to a test station. The test station transmits command and control parameters to the wireless device using the wireless data communications link. The command and control parameters place the wireless device in a test mode and test the quality and operations of a radio frequency (RF) link established between the wireless device and the test station. The wireless data communications link is also used to transmit test and control parameters from the wireless device to the test station.
    Type: Application
    Filed: August 17, 2004
    Publication date: February 23, 2006
    Inventors: George Moore, John McLaughlin, Joseph Gorin, Moray Rumney, Matthew Johnson, Robert Locascio, Peter Cain, David Molinari, Jochen Rivoir
  • Publication number: 20050114112
    Abstract: Using component-level test data to reduce system test. By modeling a system, sensitivity analysis reveals critical components and parameters of those components required to meet system performance parameters. Critical components are tested for these parameters, and these measurements associated with the components. Systems may be assembled which are modeled to meet the system performance parameters based on the model and the measured parameters. Systems may be assembled and calibration coefficients derived and applied from the model and the measured parameters.
    Type: Application
    Filed: November 3, 2003
    Publication date: May 26, 2005
    Inventors: Jochen Rivoir, John McLaughlin, Joseph Gorin, Moray Rumney, Matthew Johnson, Robert Locascio, Peter Cain, David Molinari, George Moore