Patents by Inventor Robert Locascio
Robert Locascio has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 12219034Abstract: The present disclosure relates generally to systems, methods, and computer-readable storage media for providing a concierge service to handle a wide variety of topics and user intents via a common interface. The concierge service can be part of a connection management system that can dynamically manage and facilitate conversations between a user making a request or providing an instruction and one or more endpoints for the purposes of fulfilling the request or instruction. Such dynamic management may include transferring a communication session to a social network member endpoint based on an intent identified within natural language communications, tracking a dynamic sentiment score, and automatically switching the communication session to another endpoint based on a change in the dynamic sentiment score.Type: GrantFiled: October 26, 2021Date of Patent: February 4, 2025Assignee: LIVEPERSON, INC.Inventors: Jeff Salter, Robert LoCascio
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Publication number: 20250013821Abstract: Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.Type: ApplicationFiled: April 17, 2024Publication date: January 9, 2025Applicant: LIVEPERSON, INC.Inventors: Ravikiran Chittari, Eswar Priyadarshan, Robert LoCascio, Jonathan Altschuler, Suresh Ramakrishnaiah, Htet Win, Chuqing He, Matthew Dunn
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Patent number: 11995396Abstract: Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.Type: GrantFiled: October 30, 2020Date of Patent: May 28, 2024Assignee: LIVEPERSON, INC.Inventors: Ravikiran Chittari, Eswar Priyadarshan, Robert LoCascio, Jonathan Altschuler, Suresh Ramakrishnaiah, Htet Win, Chuqing He, Matthew Dunn
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Publication number: 20240022536Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically route messages having certain intents between bots and user devices during communication sessions configured with multi-channel capabilities.Type: ApplicationFiled: April 21, 2023Publication date: January 18, 2024Applicant: LIVEPERSON, INC.Inventors: Jeffrey Salter, Robert LoCascio
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Patent number: 11665127Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically route messages having certain intents between bots and user devices during communication sessions configured with multi-channel capabilities.Type: GrantFiled: March 25, 2022Date of Patent: May 30, 2023Assignee: LIVEPERSON, INC.Inventors: Jeffrey Salter, Robert LoCascio
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Publication number: 20220329561Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically route messages having certain intents between bots and user devices during communication sessions configured with multi-channel capabilities.Type: ApplicationFiled: March 25, 2022Publication date: October 13, 2022Applicant: LIVEPERSON, INC.Inventors: Jeffrey Salter, Robert LoCascio
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Publication number: 20220182462Abstract: The present disclosure relates generally to systems, methods, and computer-readable storage media for providing a concierge service to handle a wide variety of topics and user intents via a common interface. The concierge service can be part of a connection management system that can dynamically manage and facilitate conversations between a user making a request or providing an instruction and one or more endpoints for the purposes of fulfilling the request or instruction. Such dynamic management may include transferring a communication session to a social network member endpoint based on an intent identified within natural language communications, tracking a dynamic sentiment score, and automatically switching the communication session to another endpoint based on a change in the dynamic sentiment score.Type: ApplicationFiled: October 26, 2021Publication date: June 9, 2022Applicant: LIVEPERSON, INC.Inventors: Jeff Salter, Robert LoCascio
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Patent number: 11323408Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically route messages having certain intents between bots and user devices during communication sessions configured with multi-channel capabilities.Type: GrantFiled: October 28, 2020Date of Patent: May 3, 2022Assignee: LIVEPERSON, INC.Inventors: Jeffrey Salter, Robert LoCascio
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Patent number: 11190616Abstract: The present disclosure relates generally to systems, methods, and computer-readable storage media for providing a concierge service to handle a wide variety of topics and user intents via a common interface. The concierge service can be part of a connection management system that can dynamically manage and facilitate conversations between a user making a request or providing an instruction and one or more endpoints for the purposes of fulfilling the request or instruction. Such dynamic management may include transferring a communication session to a social network member endpoint based on an intent identified within natural language communications, tracking a dynamic sentiment score, and automatically switching the communication session to another endpoint based on a change in the dynamic sentiment score.Type: GrantFiled: October 15, 2019Date of Patent: November 30, 2021Assignee: LIVEPERSON, INC.Inventors: Jeff Salter, Robert LoCascio
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Publication number: 20210150137Abstract: Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.Type: ApplicationFiled: October 30, 2020Publication date: May 20, 2021Applicant: LIVEPERSON, INC.Inventors: Ravikiran Chittari, Eswar Priyadarshan, Robert LoCascio, Jonathan Altschuler, Suresh Ramakrishnaiah, Htet Win, Chuqing He, Matthew Dunn
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Publication number: 20210126891Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically route messages having certain intents between bots and user devices during communication sessions configured with multi-channel capabilities.Type: ApplicationFiled: October 28, 2020Publication date: April 29, 2021Applicant: LIVEPERSON, INC.Inventors: Jeffrey Salter, Robert LoCascio
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Patent number: 10853568Abstract: Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.Type: GrantFiled: November 14, 2019Date of Patent: December 1, 2020Assignee: LIVEPERSON, INC.Inventors: Ravikiran Chittari, Eswar Priyadarshan, Robert LoCascio, Jonathan Altschuler, Suresh Ramakrishnaiah, Htet Win, Chuqing He, Matthew Dunn
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Publication number: 20200159991Abstract: Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.Type: ApplicationFiled: November 14, 2019Publication date: May 21, 2020Applicant: LIVEPERSON, INC.Inventors: Ravikiran Chittari, Eswar Priyadarshan, Robert LoCascio, Jonathan Altschuler, Suresh Ramakrishnaiah, Htet Win, Chuqing He, Matthew Dunn
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Publication number: 20200120185Abstract: The present disclosure relates generally to providing a concierge service to handle a wide variety of topics and user intents via a common interface. The concierge service can be part of a connection management system that can dynamically manage and facilitate conversations between a user making a request or providing an instruction and one or more endpoints for the purposes of fulfilling the request or instruction.Type: ApplicationFiled: October 15, 2019Publication date: April 16, 2020Applicant: LIVEPERSON, INC.Inventors: Jeff Salter, Robert LoCascio
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Patent number: 7136770Abstract: Using component-level test data to reduce system test. By modeling a system, sensitivity analysis reveals critical components and parameters of those components required to meet system performance parameters. Critical components are tested for these parameters, and these measurements associated with the components. Systems may be assembled which are modeled to meet the system performance parameters based on the model and the measured parameters. Systems may be assembled and calibration coefficients derived and applied from the model and the measured parameters.Type: GrantFiled: November 3, 2003Date of Patent: November 14, 2006Assignee: Agilent Technologies, Inc.Inventors: Jochen Rivoir, John McLaughlin, Joseph M. Gorin, Moray Denham Rumney, Matthew Johnson, Robert Locascio, Peter J. Cain, David H. Molinari, George S. Moore
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Publication number: 20060040654Abstract: A wireless data communications link connects a wireless device to a test station. The test station transmits command and control parameters to the wireless device using the wireless data communications link. The command and control parameters place the wireless device in a test mode and test the quality and operations of a radio frequency (RF) link established between the wireless device and the test station. The wireless data communications link is also used to transmit test and control parameters from the wireless device to the test station.Type: ApplicationFiled: August 17, 2004Publication date: February 23, 2006Inventors: George Moore, John McLaughlin, Joseph Gorin, Moray Rumney, Matthew Johnson, Robert Locascio, Peter Cain, David Molinari, Jochen Rivoir
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Publication number: 20050114112Abstract: Using component-level test data to reduce system test. By modeling a system, sensitivity analysis reveals critical components and parameters of those components required to meet system performance parameters. Critical components are tested for these parameters, and these measurements associated with the components. Systems may be assembled which are modeled to meet the system performance parameters based on the model and the measured parameters. Systems may be assembled and calibration coefficients derived and applied from the model and the measured parameters.Type: ApplicationFiled: November 3, 2003Publication date: May 26, 2005Inventors: Jochen Rivoir, John McLaughlin, Joseph Gorin, Moray Rumney, Matthew Johnson, Robert Locascio, Peter Cain, David Molinari, George Moore