Abstract: Methods, computer readable media, and apparatuses for managing calls in an interactive voice response system are presented. According to one or more aspects, a call from a user or customer is received by an interactive voice response system. The interactive voice response system retrieves user information based on user credentials. An interactive voice response program analyzes the user information and determines a first business rule to retrieve. A decision tree application retrieves the first business rule and analyzes the information within the first business rule. The decision tree application may retrieve one or more additional business rules based on a decision from the first business rule. The decision tree application makes a decision based on the information within the business rules and sends the decision to the interactive voice response application. Based on the decision, the interactive voice response application manages the call in the interactive voice response system.

Abstract: Methods, computer readable media, and apparatuses for managing calls in an interactive voice response system are presented. According to one or more aspects, a call from a user or customer is received by an interactive voice response system. The interactive voice response system retrieves user information based on user credentials. An interactive voice response program analyzes the user information and determines a first business rule to retrieve. A decision tree application retrieves the first business rule and analyzes the information within the first business rule. The decision tree application may retrieve one or more additional business rules based on a decision from the first business rule. The decision tree application makes a decision based on the information within the business rules and sends the decision to the interactive voice response application. Based on the decision, the interactive voice response application manages the call in the interactive voice response system.

Abstract: In some embodiments, a method for interfacing an interactive voice response system with a business application comprises receiving a function call from an interactive voice response system. A first function is selected from a first function library in response to the function call. Using the first function, a request for information from a business application is posted to a memory. The request is retrieved from the memory. The information from the business application is retrieved in response to the request. A second function is selected from a second function library. The second function is executed to post the requested information to the memory. The requested information is retrieved from the memory and transmitted to the interactive voice response system.

Abstract: In some embodiments, a method for interfacing an interactive voice response system with a business application comprises receiving a function call from an interactive voice response system. A first function is selected from a first function library in response to the function call. Using the first function, a request for information from a business application is posted to a memory. The request is retrieved from the memory. The information from the business application is retrieved in response to the request. A second function is selected from a second function library. The second function is executed to post the requested information to the memory. The requested information is retrieved from the memory and transmitted to the interactive voice response system.