Abstract: A cognitive based service request dispatching system quantifies cognitive dependency of a service request and assigns the service request to maximize a value of cognitive match. A set of metrics comprising service quality index, cognitive capability score, cognitive dependency weight, and cognitive matching score are determined to quantify cognitive dependency of a service request and cognitive based assignment and dispatching of the service request.

Abstract: For each of a plurality of endpoints of an information technology system having a plurality of security policies, a probability of being safe of each of said endpoints is determined according to each of said security policies. Said determining takes into account probability of security compromise for a single violation of each given one of said security policies. A risk-aware compliance metric is determined for said information technology system based on each of said probabilities of being safe for each of said endpoints and each of said policies. At least one of an operation and a remediation is carried out on said information technology system based on said risk-aware compliance metric. Techniques for optimizing risk-aware compliance are also provided.

Abstract: For each of a plurality of endpoints of an information technology system having a plurality of security policies, a probability of being safe of each of said endpoints is determined according to each of said security policies. Said determining takes into account probability of security compromise for a single violation of each given one of said security policies. A risk-aware compliance metric is determined for said information technology system based on each of said probabilities of being safe for each of said endpoints and each of said policies. At least one of an operation and a remediation is carried out on said information technology system based on said risk-aware compliance metric. Techniques for optimizing risk-aware compliance are also provided.

Abstract: Supporting problem resolution of an organization, in one aspect, may include obtaining operational data associated with the organization, calculating operating metrics based on the operational data, detecting one or more metrics trends based on the calculated operational metrics, identifying one or more relations between the metric trends, and determining one or more SEM patterns from two or more of the calculated operational metrics and metric trends.

Abstract: Supporting problem resolution of an organization, in one aspect, may include obtaining operational data associated with the organization, calculating operating metrics based on the operational data, detecting one or more metrics trends based on the calculated operational metrics, identifying one or more relations between the metric trends, and determining one or more SEM patterns from two or more of the calculated operational metrics and metric trends.

Abstract: Systems and methods are provided to produce natural language interpretations of analytic operations in an automated manner, by associating with each analytic procedure a set of parameters that determine the interpretation of the resulting analysis.

Abstract: A method, information processing system and computer readable medium for assessing risk in a software development project. The method includes receiving software project data for assessing risks in a software development project and identifying a plurality of focus areas for analysis. The method further includes defining a set of analysis tasks for each focus area and creating one or more rule sets for each analysis task, each rule set comprising one or more rules including software project data. The method further includes evaluating each rule set against the software project data summarizing results of evaluating each rule set corresponding to an analysis task. The method further includes providing a risk assessment value for each analysis task using the results of the summarizing element.

Abstract: Systems and methods are provided to produce natural language interpretations of analytic operations in an automated manner, by associating with each analytic procedure a set of parameters that determine the interpretation of the resulting analysis.