Abstract: A simplified software service configuration using artificial intelligence is provided. A server can provide an application programming interface by which a user interface can submit information to be used for generating configurations for a software service. The server can add the information to a predefined AI prompt to create an AI prompt for submission to a third-party AI service. The server may also include example configurations and instructions in the AI prompt to be used by the AI service to generate the configurations. Once the configurations are generated, they can be presented to the user for confirmation and then used to configure the software service. In this way, a user can configure a software service by simply providing information.

Abstract: A computer-implemented method for identifying a problem from unstructured input includes executing on a computer processor the step of identifying context of a problem description from a service support k ticket which adds one or more tags to the service support ticket, each tag corresponding to an end-user symptom within the problem domain. Intent is mapped according to a machine learning model and the one or more tags which identifies a problem and a confidence measure.

Abstract: A computer-implemented method for identifying a problem from unstructured input includes executing on a computer processor the step of identifying context of a problem description from a service support k ticket which adds one or more tags to the service support ticket, each tag corresponding to an end-user symptom within the problem domain. Intent is mapped according to a machine learning model and the one or more tags which identifies a problem and a confidence measure.

Abstract: A system and method for defining specifications for outputting content to multiple formats. More specifically, a system and method for creating a single multi-purpose stylesheet file from a single user interface, the single multi-purpose stylesheet being capable of designing multiple output media formats. For example, the multi-purpose stylesheet may convert input XML content to HTML, PDF, PostScript, WML, or other output formats. The method may include creating or modifying a multipurpose stylesheet containing formatting rules corresponding to various properties of different output media formats. A user can configure the multi-purpose stylesheet by selecting different formatting properties for different output media formats.