Patents by Inventor Robert Muckle

Robert Muckle has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call center monitoring system
    Patent number: 6683947
    Abstract: A system to monitor a call center includes reception of call center data, determination of respective values of a plurality of measures based on the call center data, determination of a compliance description for each of the plurality of measures, presentation of an indicator in association with each of the plurality of measures, wherein an indicator presented in association with a measure corresponds to a compliance description determined for the measure, reception of a selection of a presented indicator, and presentation of a value of a measure associated with the selected indicator in response to the received selection.
    Type: Grant
    Filed: December 31, 2001
    Date of Patent: January 27, 2004
    Assignee: General Electric Capital Corporation
    Inventors: William Roelle, Thomas Arcuri, Karen Zachacz, Jacqueline L. Coury, Carol Spaulding, Becky Bonk, Chris Bolejack, Robert Muckle, David Limric, Suzy LeSage
  • Call center monitoring system
    Publication number: 20030123640
    Abstract: A system to monitor a call center includes reception of call center data, determination of respective values of a plurality of measures based on the call center data, determination of a compliance description for each of the plurality of measures, presentation of an indicator in association with each of the plurality of measures, wherein an indicator presented in association with a measure corresponds to a compliance description determined for the measure, reception of a selection of a presented indicator, and presentation of a value of a measure associated with the selected indicator in response to the received selection.
    Type: Application
    Filed: December 31, 2001
    Publication date: July 3, 2003
    Inventors: William Roelle, Thomas Arcuri, Karen Zachacz, Jacqueline L. Coury, Carol Spaulding, Becky Bonk, Chris Bolejack, Robert Muckle, David Limric, Suzy LeSage