Abstract: A system for video conference and/or chat analysis. The system has a system server which interfaces between a coaching server and a video conferencing, and/or chat server. The coaching server contains training and coaching data leveraged to facilitate human resource performance improvement activities in resource intensive environments such as human resources, contact centers, or back-office environments. The communication server hosts video conferences and chat sessions respectively. The system server initiates video conferences and/or chat sessions on the communication server based on information received from the coaching server. The system server retrieves a transcript from the communication server after a video conference or a chat transcript during active chat session, parses and processes the video and/or chat transcript and enters the processed transcript into the coaching server.