Patents by Inventor Robert P. SEATON

Robert P. SEATON has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • CHAT BOT UTILIZING METAPHORS TO BOTH RELAY AND OBTAIN INFORMATION
    Publication number: 20230396567
    Abstract: Techniques to enable a chat bot system to use metaphors during an interaction with a user are provided. Identification information for the user can be received and can be used to determine a customer group assigned to the user. An initial state of a sequence for resolving an issue of the user can be determined, with the sequence for resolving the issue of the user including a final state wherein the issue of the user is resolved. A metaphor can be selected to include in a question based on the determined customer group assigned to the customer and the determined initial state of the sequence for resolving the issue of the customer. The question can request information from the user relating to the issue of the user. The question can be generated to include the selected metaphor and then provided to the user with a prompt to provide a response.
    Type: Application
    Filed: March 8, 2023
    Publication date: December 7, 2023
    Applicant: Capital One Services, LLC
    Inventors: Austin Grant WALTERS, Fardin ABDI TAGHI ABAD, Jeremy Edward GOODSITT, Robert P. SEATON
  • Chat bot utilizing metaphors to both relay and obtain information
    Patent number: 11621929
    Abstract: Techniques to enable a chat bot system to use metaphors during an interaction with a user are provided. Identification information for the user can be received and can be used to determine a customer group assigned to the user. An initial state of a sequence for resolving an issue of the user can be determined, with the sequence for resolving the issue of the user including a final state wherein the issue of the user is resolved. A metaphor can be selected to include in a question based on the determined customer group assigned to the customer and the determined initial state of the sequence for resolving the issue of the customer. The question can request information from the user relating to the issue of the user. The question can be generated to include the selected metaphor and then provided to the user with a prompt to provide a response.
    Type: Grant
    Filed: August 20, 2020
    Date of Patent: April 4, 2023
    Assignee: Capital One Services, LLC
    Inventors: Austin Grant Walters, Fardin Abdi Taghi Abad, Jeremy Edward Goodsitt, Robert P. Seaton
  • CHAT BOT UTILIZING METAPHORS TO BOTH RELAY AND OBTAIN INFORMATION
    Publication number: 20200382453
    Abstract: Techniques to enable a chat bot system to use metaphors during an interaction with a user are provided. Identification information for the user can be received and can be used to determine a customer group assigned to the user. An initial state of a sequence for resolving an issue of the user can be determined, with the sequence for resolving the issue of the user including a final state wherein the issue of the user is resolved. A metaphor can be selected to include in a question based on the determined customer group assigned to the customer and the determined initial state of the sequence for resolving the issue of the customer. The question can request information from the user relating to the issue of the user. The question can be generated to include the selected metaphor and then provided to the user with a prompt to provide a response.
    Type: Application
    Filed: August 20, 2020
    Publication date: December 3, 2020
    Applicant: Capital One Services, LLC
    Inventors: Austin Grant WALTERS, Fardin ABDI TAGHI ABAD, Jeremy Edward GOODSITT, Robert P. SEATON
  • Chat bot utilizing metaphors to both relay and obtain information
    Patent number: 10785171
    Abstract: Techniques to enable a chat bot system to use metaphors during an interaction with a user are provided. Identification information for the user can be received and can be used to determine a customer group assigned to the user. An initial state of a sequence for resolving an issue of the user can be determined, with the sequence for resolving the issue of the user including a final state wherein the issue of the user is resolved. A metaphor can be selected to include in a question based on the determined customer group assigned to the customer and the determined initial state of the sequence for resolving the issue of the customer. The question can request information from the user relating to the issue of the user. The question can be generated to include the selected metaphor and then provided to the user with a prompt to provide a response.
    Type: Grant
    Filed: February 7, 2019
    Date of Patent: September 22, 2020
    Assignee: Capital One Services, LLC
    Inventors: Austin Grant Walters, Fardin Abdi Taghi Abad, Jeremy Edward Goodsitt, Robert P. Seaton
  • CHAT BOT UTILIZING METAPHORS TO BOTH RELAY AND OBTAIN INFORMATION
    Publication number: 20200259767
    Abstract: Techniques to enable a chat bot system to use metaphors during an interaction with a user are provided. Identification information for the user can be received and can be used to determine a customer group assigned to the user. An initial state of a sequence for resolving an issue of the user can be determined, with the sequence for resolving the issue of the user including a final state wherein the issue of the user is resolved. A metaphor can be selected to include in a question based on the determined customer group assigned to the customer and the determined initial state of the sequence for resolving the issue of the customer. The question can request information from the user relating to the issue of the user. The question can be generated to include the selected metaphor and then provided to the user with a prompt to provide a response.
    Type: Application
    Filed: February 7, 2019
    Publication date: August 13, 2020
    Applicant: Capital One Services, LLC
    Inventors: Austin Grant WALTERS, Fardin ABDI TAGHI ABAD, Jeremy Edward GOODSITT, Robert P. SEATON