Patents by Inventor Robert Peter Locascio

Robert Peter Locascio has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for customer service using a packet switched network
    Patent number: 6519628
    Abstract: A method and system for providing customer service over a packet switched network wherein an operator interactively responds to messages from customers by sending messages over the network. Additionally, the invention is directed to storing the messages in a database and retrieving them for an examination of the level of customer service provided. The invention also allows customers to leave messages to operators who can retrieve the messages via the packet switched network, preferably by means of a web browser.
    Type: Grant
    Filed: March 24, 1999
    Date of Patent: February 11, 2003
    Assignee: Live Person, Inc.
    Inventor: Robert Peter Locascio