Patents by Inventor Robert R. Burns
Robert R. Burns has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20180176370Abstract: A method can include accessing, from memory, sensor data in response to detecting an incoming communication to a given communication endpoint, the sensor data representing at least one of a condition of the given communication endpoint or a condition of an operating environment associated with the given communication endpoint. The method can also include applying a profile to the sensor data to determine whether to extend or truncate a duration that the incoming communication at the given communication endpoint. The profile may be learned based on the sensor data associated with one or more previous incoming communication being answered or not answered. The method further includes adapting the duration that the incoming communication is offered at the given communication endpoint based on the applied profile.Type: ApplicationFiled: February 13, 2018Publication date: June 21, 2018Inventor: ROBERT R. BURNS
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Patent number: 9883031Abstract: A method can include accessing, from memory, sensor data in response to detecting an incoming communication to a given communication endpoint. The sensor data represents at least one of a condition of the given communication endpoint or a condition of an operating environment associated with the endpoint. The method can also include analyzing the sensor data to determine endpoint condition data corresponding to at least one of a willingness or availability of a user to answer the incoming communication at the given communications endpoint. The method can also include adapting a duration that the incoming communication is offered to the given communication endpoint based on the endpoint condition data.Type: GrantFiled: April 25, 2017Date of Patent: January 30, 2018Assignee: Shoretel, Inc.Inventor: Robert R. Burns
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Publication number: 20170230501Abstract: A method can include accessing, from memory, sensor data in response to detecting an incoming communication to a given communication endpoint. The sensor data represents at least one of a condition of the given communication endpoint or a condition of an operating environment associated with the endpoint. The method can also include analyzing the sensor data to determine endpoint condition data corresponding to at least one of a willingness or availability of a user to answer the incoming communication at the given communications endpoint. The method can also include adapting a duration that the incoming communication is offered to the given communication endpoint based on the endpoint condition data.Type: ApplicationFiled: April 25, 2017Publication date: August 10, 2017Inventor: ROBERT R. BURNS
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Patent number: 9661135Abstract: A method can include accessing, from memory, sensor data in response to detecting an incoming communication to a given communication endpoint. The sensor data represents at least one of a condition of the given communication endpoint or a condition of an operating environment associated with the endpoint. The method can also include analyzing the sensor data to determine endpoint condition data corresponding to at least one of a willingness or availability of a user to answer the incoming communication at the given communications endpoint. The method can also include adapting a duration that the incoming communication is offered to the given communication endpoint based on the endpoint condition data.Type: GrantFiled: November 25, 2014Date of Patent: May 23, 2017Assignee: Shoretel, Inc.Inventor: Robert R. Burns
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Publication number: 20120142277Abstract: In accordance with an embodiment of the invention, there is provided an antenna coupler for providing a radio frequency interface between a radio frequency electronic system of a unit under test and automatic test equipment for the radio frequency electronic system. The antenna coupler comprises a mechanical interface to secure the antenna coupler to an antenna site of the unit under test, and a radio frequency signature storage component comprising a stored representation of a radio frequency signature comprising radio frequency test output.Type: ApplicationFiled: November 28, 2011Publication date: June 7, 2012Inventors: Paul J. Vermette, Robert R. Burns
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Patent number: 7990953Abstract: A distributed VoIP system includes a network and a first switch at a first site coupled to the network. The first switch is configured to provide telephony services to a first communication device. The system also includes a second switch at a second site coupled to the network. The second switch is configured to provide telephony services to a second communication device. The system also includes a spare switch coupled to the network. The spare switch is configured to provide telephony services to the first communication device if the first communication device is unable to register with the first switch, and the spare switch is configured to provide telephony services to the second communication device if the second communication device is unable to register with the second switch.Type: GrantFiled: September 30, 2008Date of Patent: August 2, 2011Assignee: Shoretel, Inc.Inventors: Andy A. Cheng, Glen K. Okita, Robert R. Burns
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Publication number: 20100080213Abstract: A distributed VoIP system includes a network and a first switch at a first site coupled to the network. The first switch is configured to provide telephony services to a first communication device. The system also includes a second switch at a second site coupled to the network. The second switch is configured to provide telephony services to a second communication device. The system also includes a spare switch coupled to the network. The spare switch is configured to provide telephony services to the first communication device if the first communication device is unable to register with the first switch, and the spare switch is configured to provide telephony services to the second communication device if the second communication device is unable to register with the second switch.Type: ApplicationFiled: September 30, 2008Publication date: April 1, 2010Applicant: ShoreTel, Inc.Inventors: Andy A. Cheng, Glen K. Okita, Robert R. Burns
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Patent number: 7003091Abstract: A simultaneous hunt group system and method are provided. A call status module notices an incoming call to a simultaneous hunt group and offers the call to a plurality of endpoints. One of the plurality of endpoints answers the call. After the call is answered, a resource allocation module allocates resources for a communications channel, and a call transfer module transfers the caller to the agent that answered the call.Type: GrantFiled: February 21, 2003Date of Patent: February 21, 2006Assignee: Shoretel, Inc.Inventors: Robert R. Burns, Dale Tonogai, Scott A. Van Gundy
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Patent number: 5579233Abstract: A method of on-site refueling, i.e., delivering petroleum and similar products from a tank truck into customer vehicles or other tanks at a customer's site, that ensures the accurate delivery of products in accordance with the instructions on a series of delivery lists. The method of delivery includes the use of a probe having digital memory and capable of comparing input signals from passive electronic tags with stored data and the use of a truck on-board computer able to read the truck's accumulating gallonage meters, and able to set relay contacts to directly control the refueling of vehicles identified as critical vehicles. Each use of the probe in reading a tag is recorded in the probe stored in its memory, and later downloaded into the on-board computer used to calculate the gallons and identify the product delivered into each customer tank.Type: GrantFiled: January 9, 1995Date of Patent: November 26, 1996Inventor: Robert R. Burns
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Patent number: 5420797Abstract: A method of delivering petroleum and similar products that ensures the accurate delivery of products, in accordance with the instructions on a series of load tickets, from a refinery, storage terminal, or other bulk storage facility to the tanks of a wholesaler, retailer or end-user. The method of delivery includes the use of a probe having digital memory and capable of comparing input signals with stored data. Each use of the probe is recorded, stored in memory, and later downloaded to a computer system to verify the drivers' compliance with the instructions of the series of load tickets.Type: GrantFiled: August 26, 1994Date of Patent: May 30, 1995Inventor: Robert R. Burns
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Patent number: 4649499Abstract: Computer programs are provided which utilize a touchscreen to emulate three-dimensional objects on a two-dimensional computer screen. One program, called personal cardfile (PCF), combines the convenience of a desktop rotary cardfile with the power of a computerized product. PCF presents an image of a rotary file, complete with "knobs" for flipping through "cards" in a cardfile, and "tabs" for selecting "cards" to be represented individually on the touchscreen. Another program, called financial computer (FC), emulates an HP12C handheld financial calculator. The HP12C calculator is manufactured by Hewlett-Packard Company, Palo Alto, Calif. On a computer touchscreen, an operator sees a familiar looking "calculator" and touches its "keys" to operate it, just as for a conventional three-dimensional calculator.Type: GrantFiled: March 7, 1984Date of Patent: March 10, 1987Assignee: Hewlett-Packard CompanyInventors: Jimmy Sutton, Wanda Shearer, Karlie J. Arkin, Jeffrey A. Spoelstra, Steven M. Weiss, Sherry L. Ramsey, Kyle Hurlbut, W. Bruce Culbertson, Robert R. Burns
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Patent number: RE36510Abstract: A method of on-site refueling, i.e., delivering petroleum and similar products from a tank truck into customer vehicles or other tanks at a customer's site, that ensures the accurate delivery of products in accordance with the instructions on a series of delivery lists. The method of delivery includes the use of a probe having digital memory and capable of comparing input signals from passive electronic tags with stored data and the use of a truck on-board computer able to read the truck's accumulating gallonage meters, and able to set relay contacts to directly control the refueling of vehicles identified as critical vehicles. Each use of the probe in reading a tag is recorded in the probe.Iadd., .Iaddend.stored in its memory, and later downloaded into the on-board computer used to calculate the gallons and identify the product delivered into each customer tank.Type: GrantFiled: March 5, 1997Date of Patent: January 18, 2000Inventor: Robert R. Burns