Patents by Inventor Robert R. Burns

Robert R. Burns has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20180176370
    Abstract: A method can include accessing, from memory, sensor data in response to detecting an incoming communication to a given communication endpoint, the sensor data representing at least one of a condition of the given communication endpoint or a condition of an operating environment associated with the given communication endpoint. The method can also include applying a profile to the sensor data to determine whether to extend or truncate a duration that the incoming communication at the given communication endpoint. The profile may be learned based on the sensor data associated with one or more previous incoming communication being answered or not answered. The method further includes adapting the duration that the incoming communication is offered at the given communication endpoint based on the applied profile.
    Type: Application
    Filed: February 13, 2018
    Publication date: June 21, 2018
    Inventor: ROBERT R. BURNS
  • Patent number: 9883031
    Abstract: A method can include accessing, from memory, sensor data in response to detecting an incoming communication to a given communication endpoint. The sensor data represents at least one of a condition of the given communication endpoint or a condition of an operating environment associated with the endpoint. The method can also include analyzing the sensor data to determine endpoint condition data corresponding to at least one of a willingness or availability of a user to answer the incoming communication at the given communications endpoint. The method can also include adapting a duration that the incoming communication is offered to the given communication endpoint based on the endpoint condition data.
    Type: Grant
    Filed: April 25, 2017
    Date of Patent: January 30, 2018
    Assignee: Shoretel, Inc.
    Inventor: Robert R. Burns
  • Publication number: 20170230501
    Abstract: A method can include accessing, from memory, sensor data in response to detecting an incoming communication to a given communication endpoint. The sensor data represents at least one of a condition of the given communication endpoint or a condition of an operating environment associated with the endpoint. The method can also include analyzing the sensor data to determine endpoint condition data corresponding to at least one of a willingness or availability of a user to answer the incoming communication at the given communications endpoint. The method can also include adapting a duration that the incoming communication is offered to the given communication endpoint based on the endpoint condition data.
    Type: Application
    Filed: April 25, 2017
    Publication date: August 10, 2017
    Inventor: ROBERT R. BURNS
  • Patent number: 9661135
    Abstract: A method can include accessing, from memory, sensor data in response to detecting an incoming communication to a given communication endpoint. The sensor data represents at least one of a condition of the given communication endpoint or a condition of an operating environment associated with the endpoint. The method can also include analyzing the sensor data to determine endpoint condition data corresponding to at least one of a willingness or availability of a user to answer the incoming communication at the given communications endpoint. The method can also include adapting a duration that the incoming communication is offered to the given communication endpoint based on the endpoint condition data.
    Type: Grant
    Filed: November 25, 2014
    Date of Patent: May 23, 2017
    Assignee: Shoretel, Inc.
    Inventor: Robert R. Burns
  • Publication number: 20120142277
    Abstract: In accordance with an embodiment of the invention, there is provided an antenna coupler for providing a radio frequency interface between a radio frequency electronic system of a unit under test and automatic test equipment for the radio frequency electronic system. The antenna coupler comprises a mechanical interface to secure the antenna coupler to an antenna site of the unit under test, and a radio frequency signature storage component comprising a stored representation of a radio frequency signature comprising radio frequency test output.
    Type: Application
    Filed: November 28, 2011
    Publication date: June 7, 2012
    Inventors: Paul J. Vermette, Robert R. Burns
  • Patent number: 7990953
    Abstract: A distributed VoIP system includes a network and a first switch at a first site coupled to the network. The first switch is configured to provide telephony services to a first communication device. The system also includes a second switch at a second site coupled to the network. The second switch is configured to provide telephony services to a second communication device. The system also includes a spare switch coupled to the network. The spare switch is configured to provide telephony services to the first communication device if the first communication device is unable to register with the first switch, and the spare switch is configured to provide telephony services to the second communication device if the second communication device is unable to register with the second switch.
    Type: Grant
    Filed: September 30, 2008
    Date of Patent: August 2, 2011
    Assignee: Shoretel, Inc.
    Inventors: Andy A. Cheng, Glen K. Okita, Robert R. Burns
  • Publication number: 20100080213
    Abstract: A distributed VoIP system includes a network and a first switch at a first site coupled to the network. The first switch is configured to provide telephony services to a first communication device. The system also includes a second switch at a second site coupled to the network. The second switch is configured to provide telephony services to a second communication device. The system also includes a spare switch coupled to the network. The spare switch is configured to provide telephony services to the first communication device if the first communication device is unable to register with the first switch, and the spare switch is configured to provide telephony services to the second communication device if the second communication device is unable to register with the second switch.
    Type: Application
    Filed: September 30, 2008
    Publication date: April 1, 2010
    Applicant: ShoreTel, Inc.
    Inventors: Andy A. Cheng, Glen K. Okita, Robert R. Burns
  • Patent number: 7003091
    Abstract: A simultaneous hunt group system and method are provided. A call status module notices an incoming call to a simultaneous hunt group and offers the call to a plurality of endpoints. One of the plurality of endpoints answers the call. After the call is answered, a resource allocation module allocates resources for a communications channel, and a call transfer module transfers the caller to the agent that answered the call.
    Type: Grant
    Filed: February 21, 2003
    Date of Patent: February 21, 2006
    Assignee: Shoretel, Inc.
    Inventors: Robert R. Burns, Dale Tonogai, Scott A. Van Gundy
  • Patent number: 5579233
    Abstract: A method of on-site refueling, i.e., delivering petroleum and similar products from a tank truck into customer vehicles or other tanks at a customer's site, that ensures the accurate delivery of products in accordance with the instructions on a series of delivery lists. The method of delivery includes the use of a probe having digital memory and capable of comparing input signals from passive electronic tags with stored data and the use of a truck on-board computer able to read the truck's accumulating gallonage meters, and able to set relay contacts to directly control the refueling of vehicles identified as critical vehicles. Each use of the probe in reading a tag is recorded in the probe stored in its memory, and later downloaded into the on-board computer used to calculate the gallons and identify the product delivered into each customer tank.
    Type: Grant
    Filed: January 9, 1995
    Date of Patent: November 26, 1996
    Inventor: Robert R. Burns
  • Patent number: 5420797
    Abstract: A method of delivering petroleum and similar products that ensures the accurate delivery of products, in accordance with the instructions on a series of load tickets, from a refinery, storage terminal, or other bulk storage facility to the tanks of a wholesaler, retailer or end-user. The method of delivery includes the use of a probe having digital memory and capable of comparing input signals with stored data. Each use of the probe is recorded, stored in memory, and later downloaded to a computer system to verify the drivers' compliance with the instructions of the series of load tickets.
    Type: Grant
    Filed: August 26, 1994
    Date of Patent: May 30, 1995
    Inventor: Robert R. Burns
  • Patent number: 4649499
    Abstract: Computer programs are provided which utilize a touchscreen to emulate three-dimensional objects on a two-dimensional computer screen. One program, called personal cardfile (PCF), combines the convenience of a desktop rotary cardfile with the power of a computerized product. PCF presents an image of a rotary file, complete with "knobs" for flipping through "cards" in a cardfile, and "tabs" for selecting "cards" to be represented individually on the touchscreen. Another program, called financial computer (FC), emulates an HP12C handheld financial calculator. The HP12C calculator is manufactured by Hewlett-Packard Company, Palo Alto, Calif. On a computer touchscreen, an operator sees a familiar looking "calculator" and touches its "keys" to operate it, just as for a conventional three-dimensional calculator.
    Type: Grant
    Filed: March 7, 1984
    Date of Patent: March 10, 1987
    Assignee: Hewlett-Packard Company
    Inventors: Jimmy Sutton, Wanda Shearer, Karlie J. Arkin, Jeffrey A. Spoelstra, Steven M. Weiss, Sherry L. Ramsey, Kyle Hurlbut, W. Bruce Culbertson, Robert R. Burns
  • Patent number: RE36510
    Abstract: A method of on-site refueling, i.e., delivering petroleum and similar products from a tank truck into customer vehicles or other tanks at a customer's site, that ensures the accurate delivery of products in accordance with the instructions on a series of delivery lists. The method of delivery includes the use of a probe having digital memory and capable of comparing input signals from passive electronic tags with stored data and the use of a truck on-board computer able to read the truck's accumulating gallonage meters, and able to set relay contacts to directly control the refueling of vehicles identified as critical vehicles. Each use of the probe in reading a tag is recorded in the probe.Iadd., .Iaddend.stored in its memory, and later downloaded into the on-board computer used to calculate the gallons and identify the product delivered into each customer tank.
    Type: Grant
    Filed: March 5, 1997
    Date of Patent: January 18, 2000
    Inventor: Robert R. Burns