Patents by Inventor Robert R. Ricks

Robert R. Ricks has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Support ticket platform for improving network infrastructures
    Patent number: 11362912
    Abstract: A support ticket platform improves the provision and maintenance of network infrastructures. A support ticket platform can include a support ticket server and a support ticket database that employ a unique architecture and configuration to provide such improvements in a scalable manner. The support ticket platform can be configured to automatically detect network issues and to leverage its unique architecture and configuration to automatically create support tickets to represent the network issues. The support ticket platform can employ network and company objects to rapidly create a large number of support tickets and to enable management of the support tickets as a group. The support ticket platform can also leverage its unique architecture and configuration to provide a number of additional functions for improving the provision and maintenance of network infrastructures.
    Type: Grant
    Filed: November 1, 2019
    Date of Patent: June 14, 2022
    Assignee: Cywest Communications, Inc.
    Inventors: Robert R. Ricks, Cyrus Nooriala
  • SUPPORT TICKET PLATFORM FOR IMPROVING NETWORK INFRASTRUCTURES
    Publication number: 20210135959
    Abstract: A support ticket platform improves the provision and maintenance of network infrastructures. A support ticket platform can include a support ticket server and a support ticket database that employ a unique architecture and configuration to provide such improvements in a scalable manner. The support ticket platform can be configured to automatically detect network issues and to leverage its unique architecture and configuration to automatically create support tickets to represent the network issues. The support ticket platform can employ network and company objects to rapidly create a large number of support tickets and to enable management of the support tickets as a group. The support ticket platform can also leverage its unique architecture and configuration to provide a number of additional functions for improving the provision and maintenance of network infrastructures.
    Type: Application
    Filed: November 1, 2019
    Publication date: May 6, 2021
    Inventors: Robert R. Ricks, Cyrus Nooriala