Patents by Inventor Robert S. Lam
Robert S. Lam has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 10769686Abstract: Enhanced systems and methods for processing invoices, payments, and money transfers are described. One aspect of the invention is a computer-implemented method (and corresponding system and computer program product) for inviting an entity to open an account at a billing and payment system, the method comprising: issuing a check payable to the entity, wherein a checkbox for opening an account at the billing and payment system is printed on an endorsement section of the check along with a reference to additional information regarding additional information related to the account opening; receiving an image of the endorsement section of the check after the check is cleared; determining whether the checkbox is checked in the image; and responsive to a determination that the checkbox is checked, opening an account for the entity at the billing and payment system.Type: GrantFiled: July 10, 2018Date of Patent: September 8, 2020Assignee: Bill.com LLCInventors: René Lacerte, Mark Orttung, Eric Chan, Robert S. Lam
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Publication number: 20180322547Abstract: Enhanced systems and methods for processing invoices, payments, and money transfers are described. One aspect of the invention is a computer-implemented method (and corresponding system and computer program product) for inviting an entity to open an account at a billing and payment system, the method comprising: issuing a check payable to the entity, wherein a checkbox for opening an account at the billing and payment system is printed on an endorsement section of the check along with a reference to additional information regarding additional information related to the account opening; receiving an image of the endorsement section of the check after the check is cleared; determining whether the checkbox is checked in the image; and responsive to a determination that the checkbox is checked, opening an account for the entity at the billing and payment system.Type: ApplicationFiled: July 10, 2018Publication date: November 8, 2018Inventors: René Lacerte, Mark Orttung, Eric Chan, Robert S. Lam
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Patent number: 10043201Abstract: Enhanced systems and methods for processing invoices, payments, and money transfers are described. One aspect of the invention is a computer-implemented method (and corresponding system and computer program product) for inviting an entity to open an account at a billing and payment system, the method comprising: issuing a check payable to the entity, wherein a checkbox for opening an account at the billing and payment system is printed on an endorsement section of the check along with a reference to additional information regarding additional information related to the account opening; receiving an image of the endorsement section of the check after the check is cleared; determining whether the checkbox is checked in the image; and responsive to a determination that the checkbox is checked, opening an account for the entity at the billing and payment system.Type: GrantFiled: March 11, 2011Date of Patent: August 7, 2018Assignee: BILL.COM, INC.Inventors: Rene Lacerte, Mark Orttung, Eric Chan, Robert S. Lam
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Patent number: 9727405Abstract: Problem determination in an enterprise computer system in a distributed environment is provided. Information is obtained regarding the enterprise applications, and high-level information is presented to a user, with one or more prompts provided to the user for more detailed information. In response to a request from a user for more detailed information about the application, more detailed information is provided to the user. Several levels of more detailed information about applications, including information as to individual threads, is available. The method also includes the steps of receiving instructions from an administrator to establish an account for a user, associating one or more servers with the account, and providing access to the corresponding user only to the associated servers. In the method, searches may be conducted for strings and requests, and identified strings and requests may be sorted by a variety of criteria.Type: GrantFiled: February 4, 2015Date of Patent: August 8, 2017Assignee: International Business Machines CorporationInventors: James C. Chong, Joseph L. Chan, Tushar M. Patel, Jean-Jacques Heler, Chi H. So, Arthur Tsang, Robert S. Lam, Raymond Chow, Henry Tang
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Patent number: 9678964Abstract: A method, system, and computer program include receiving a request string, and mapping the received request string to a distinguishable request string and a collapsible request string. The received request string may be in the form of a JSP, a servlet, and remote Enterprise Java Bean calls. A user may be prompted to create rules for mapping of a received request string to a distinguishable request string and a collapsible request string.Type: GrantFiled: May 4, 2015Date of Patent: June 13, 2017Assignee: International Business Machines CorporationInventors: James C. Chong, Jerome D. Banks, Joseph L. Chan, Raymond Chow, Jean-Jacques Heler, Robert S. Lam, Tushar M. Patel, Chi Hong So, Henry Tang, Arthur Tsang, Christopher M. Zychowski
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Publication number: 20150234816Abstract: A method, system, and computer program include receiving a request string, and mapping the received request string to a distinguishable request string and a collapsible request string. The received request string may be in the form of a JSP, a servlet, and remote Enterprise Java Bean calls. A user may be prompted to create rules for mapping of a received request string to a distinguishable request string and a collapsible request string.Type: ApplicationFiled: May 4, 2015Publication date: August 20, 2015Inventors: James C. CHONG, Jerome D. BANKS, Joseph L. CHAN, Raymond CHOW, Jean-Jacques HELER, Robert S. LAM, Tushar M. PATEL, Chi Hong SO, Henry TANG, Arthur TSANG, Christopher M. ZYCHOWSKI
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Patent number: 9053220Abstract: A method, system, and computer program include receiving a request string, and mapping the received request string to a distinguishable request string and a collapsible request string. The received request string may be in the form of a JSP, a servlet, and remote Enterprise Java Bean calls. A user may be prompted to create rules for mapping of a received request string to a distinguishable request string and a collapsible request string.Type: GrantFiled: July 15, 2011Date of Patent: June 9, 2015Assignee: International Business Machines CorporationInventors: James C. Chong, Joseph L. Chan, Tushar M. Patel, Jean Jacques Heler, Chi Hong So, Arthur Tsang, Robert S. Lam, Raymond Chow, Jerome D. Banks, Christopher M. Zychowski, Henry Tang
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Publication number: 20150149831Abstract: Problem determination in an enterprise computer system in a distributed environment is provided. Information is obtained regarding the enterprise applications, and high-level information is presented to a user, with one or more prompts provided to the user for more detailed information. In response to a request from a user for more detailed information about the application, more detailed information is provided to the user. Several levels of more detailed information about applications, including information as to individual threads, is available. The method also includes the steps of receiving instructions from an administrator to establish an account for a user, associating one or more servers with the account, and providing access to the corresponding user only to the associated servers. In the method, searches may be conducted for strings and requests, and identified strings and requests may be sorted by a variety of criteria.Type: ApplicationFiled: February 4, 2015Publication date: May 28, 2015Inventors: James C. Chong, Joseph L. Chan, Tushar M. Patel, Jean-Jacques Heler, Chi H. So, Arthur Tsang, Robert S. Lam, Raymond Chow, Henry Tang
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Patent number: 8990382Abstract: Problem determination in an enterprise computer system in a distributed environment is provided. A user is prompted to select an application server and a search inquiry that identifies transactions by behavior selected from a group of behaviors including a behavior of transactions that have issued more than a threshold number of SQLs and a behavior of transactions that have issued more than a threshold number of methods. There is a search among all active URL strings for web requests and active class names for remote enterprise java bean requests responsive to the search inquiry. The identified URL strings and active enterprise java bean requests are displayed.Type: GrantFiled: November 1, 2011Date of Patent: March 24, 2015Assignee: International Business Machines CorporationInventors: James C. Chong, Joseph L. Chan, Tushar M. Patel, Jean-Jacques Heler, Chi Hong So, Arthur Tsang, Robert S. Lam, Raymond Chow, Henry Tang
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Patent number: 8738483Abstract: Enhanced systems and methods for processing invoices, payments, and money transfers are described.Type: GrantFiled: April 14, 2011Date of Patent: May 27, 2014Assignee: Bill.com, Inc.Inventors: Mark Orttung, Rene Lacerte, Eric Chan, Robert S. Lam
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Publication number: 20120047255Abstract: Problem determination in an enterprise computer system in a distributed environment is provided. Information is obtained regarding the enterprise applications, and high-level information is presented to a user, with one or more prompts provided to the user for more detailed information. In response to a request from a user for more detailed information about the application, more detailed information is provided to the user. Several levels of more detailed information about applications, including information as to individual threads, is available. The method also includes the steps of receiving instructions from an administrator to establish an account for a user, associating one or more servers with the account, and providing access to the corresponding user only to the associated servers. In the method, searches may be conducted for strings and requests, and identified strings and requests may be sorted by a variety of criteria.Type: ApplicationFiled: November 1, 2011Publication date: February 23, 2012Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: James C. Chong, Joseph L. Chan, Tushar M. Patel, Jean-Jacques Heler, Chi Hong So, Arthur Tsang, Robert S. Lam, Raymond Chow, Henry Tang
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Patent number: 8090851Abstract: A method, system and computer program are provided for problem determination in an enterprise computer system in a distributed environment. Information is obtained regarding the enterprise applications, and high-level information is presented to a user, with one or more prompts are provided to the user for more detailed information. In response to a request from a user for more detailed information about the application, more detailed information is provided to the user. Several levels of more detailed information about applications, including information as to individual threads, is available. The problem determination also includes receiving instructions from an administrator to establish an account for a user, associating one or more servers with the account, and providing access to the corresponding user only to the associated servers. Searches may be conducted for strings and requests, and identified strings and requests may be sorted by a variety of criteria.Type: GrantFiled: August 29, 2007Date of Patent: January 3, 2012Assignee: International Business Machines CorporationInventors: James C. Chong, Joseph L. Chan, Tushar M. Patel, Jean-Jacques Heler, Chi Hong So, Arthur Tsang, Robert S. Lam, Raymond Chow, Henry Tsang
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Publication number: 20110276594Abstract: A method, system, and computer program include receiving a request string, and mapping the received request string to a distinguishable request string and a collapsible request string. The received request string may be in the form of a JSP, a servlet, and remote Enterprise Java Bean calls. A user may be prompted to create rules for mapping of a received request string to a distinguishable request string and a collapsible request string.Type: ApplicationFiled: July 15, 2011Publication date: November 10, 2011Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: James C. Chong, Joseph L. Chan, Tushar M. Patel, Jean Jacques Heler, Chi Hong So, Arthur Tsang, Robert S. Lam, Raymond Chow, Jerome D. Banks, Christopher M. Zychowski, Henry Tang
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Patent number: 8037205Abstract: A method, system, and computer program include receiving a request string, and mapping the received request string to a distinguishable request string and a collapsible request string. The received request string may be in the form of a JSP, a servlet, and remote Enterprise Java Bean calls. A user may be prompted to create rules for mapping of a received request string to a distinguishable request string and a collapsible request string.Type: GrantFiled: September 23, 2008Date of Patent: October 11, 2011Assignee: International Business Machines CorporationInventors: James C. Chong, Joseph L. Chan, Tushar M. Patel, Jean Jacques Heler, Chi Hong So, Arthur Tsang, Robert S. Lam, Raymond Chow, Jerome D. Banks, Christopher M. Zychowski, Henry Tang
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Publication number: 20110196771Abstract: Enhanced systems and methods for processing invoices, payments, and money transfers are described.Type: ApplicationFiled: April 14, 2011Publication date: August 11, 2011Inventors: Rene Lacerte, Mark Orttung, Eric Chan, Robert S. Lam
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Publication number: 20110196786Abstract: Enhanced systems and methods for processing invoices, payments, and money transfers are described. One aspect of the invention is a computer-implemented method (and corresponding system and computer program product) for determining trustworthiness and familiarity of entities for a billing and payment system, the method comprising: categorizing entities into the following four categories based on their trustworthiness and familiarity to the billing and payment system: (1) a first zone for well-known and trusted entities, (2) a second zone for entities that are familiar but not well-known or not as trusted, (3) a third zone for entities that are new to the billing and payment system, and (4) a fourth zone for other entities; re-categorizing entities based at least on their payment transactions made through the billing and payment system during the time they are with the billing and payment system; and treating the entities of different categories differently according to their categories.Type: ApplicationFiled: April 14, 2011Publication date: August 11, 2011Inventors: Rene Lacerte, Mark Orttung, Eric Chan, Robert S. Lam
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Publication number: 20110184868Abstract: Enhanced systems and methods for processing invoices, payments, and money transfers are described. One aspect of the invention is a computer-implemented method (and corresponding system and computer program product) for inviting an entity to open an account at a billing and payment system, the method comprising: issuing a check payable to the entity, wherein a checkbox for opening an account at the billing and payment system is printed on an endorsement section of the check along with a reference to additional information regarding additional information related to the account opening; receiving an image of the endorsement section of the check after the check is cleared; determining whether the checkbox is checked in the image; and responsive to a determination that the checkbox is checked, opening an account for the entity at the billing and payment system.Type: ApplicationFiled: March 11, 2011Publication date: July 28, 2011Applicant: BILL.COM, INC.Inventors: René Lacerte, Mark Orttung, Eric Chan, Robert S. Lam
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Patent number: 7953848Abstract: Problem determination is provided in an enterprise computer system in a distributed environment. Information is obtained regarding the enterprise applications, and high-level information is presented to a user, with one or more prompts are provided to the user for more detailed information. In response to a request from a user for more detailed information about the application, more detailed information is provided to the user. Several levels of more detailed information about applications, including information as to individual threads, is available. The problem determination also includes receiving instructions from an administrator to establish an account for a user, associating one or more servers with the account, and providing access to the corresponding user only to the associated servers. Searches may be conducted for strings and requests, and identified strings and requests may be sorted by a variety of criteria.Type: GrantFiled: April 23, 2008Date of Patent: May 31, 2011Assignee: International Business Machines CorporationInventors: James C. Chong, Joseph L. Chan, Tushar M. Patel, Jean-Jacques Heler, Chi Hong So, Arthur Tsang, Robert S. Lam, Raymond Chow, Henry Tsang
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Patent number: 7870244Abstract: A method for management of performance of computer systems and applications includes prompting the user to select information for monitoring, monitoring the performance of applications running on servers, displaying data, and prompting users to input performance adjustments. A user is prompted to select a server or server group, a resource, and a threshold or condition for notification, and in response a system compares the value or quality of the parameter to the threshold or condition, and provides a notification to the user in the event that the parameter reaches the threshold or condition. A method includes the steps of providing the user with performance information, receiving from the user a request for more specific performance information, and providing more detailed performance information.Type: GrantFiled: June 25, 2003Date of Patent: January 11, 2011Assignee: International Business Machines CorporationInventors: James C. Chong, Joseph L. Chan, Tushar M. Patel, Jean Jacques Heler, Chi Hong So, Arthur Tsang, Robert S. Lam, Raymond Chow, Jerome D. Banks, Christopher M. Zychowski, Henry Tang
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Publication number: 20090070462Abstract: A system and computer program for monitoring the performance of applications running on a server in a distributed computing environment includes prompting the user to select information for monitoring, monitoring application performance in accordance with the selected information, and making the monitored performance information available to the user.Type: ApplicationFiled: September 22, 2008Publication date: March 12, 2009Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: James C. CHONG, Joseph L. CHAN, Tushar M. PATEL, Jean Jacques HELER, Chi Hong SO, Arthur TSANG, Robert S. LAM, Raymond CHOW, Jerome D. BANKS, Christopher M. ZYCHOWSKI, Henry TANG