Abstract: A computer with a processor and a memory is used to set instructions for both a first component of a service and a second component of the service. The instructions include a flow of dialogs to present to requesters of the service to obtain information. Each instruction includes a dialog to present to the requesters of the service to obtain information. The first component of the service is provided via a first user interface over a first communication channel using a first communication mode. The second component of the service is provided via a second user interface over a second communication channel using a second communication mode. The first component of the service and the second component of the service are provided continuously in a single session in accordance with the instructions using a common rule set of the instructions.

Abstract: A computer with a processor and a memory is used to set instructions for both a first component of a service and a second component of the service. The instructions include a flow of dialogs to present to requesters of the service to obtain information. Each instruction includes a dialog to present to the requesters of the service to obtain information. The first component of the service is provided via a first user interface over a first communication channel using a first communication mode. The second component of the service is provided via a second user interface over a second communication channel using a second communication mode. The first component of the service and the second component of the service are provided continuously in a single session in accordance with the instructions using a common rule set of the instructions.

Abstract: Services are integrated by providing a first component of a service via a first user interface over a first communications channel using a first communications mode. A second component of the service is provided via a second user interface over a second communications channel using a second communications mode. The first component of the service and the second component of the service are provided continuously in a single session using a common rule set for user interface dialog management.

Abstract: Systems, method, and media for providing communication services between an application and a computer telephony interface server are provided. One of a plurality of computer telephony interface drivers is launched as a primary computer telephony interface driver to interface the application with the computer telephony interface server. The computer telephony interface drivers are monitored with a plurality of monitors. Each of the monitors is associated with one of the computer telephony interface drivers and monitors a status of another of the computer telephony interface drivers. A failure of the primary computer telephony interface driver is detected with a secondary monitor. The secondary monitor monitors the primary computer telephony interface driver and is associated with a secondary computer telephony interface driver.

Abstract: A method of providing communication services includes configuring a primary computer telephony interface driver to interface a computer telephony interface server with an application for transmitting client information between the application and the computer telephony interface server and configuring a secondary computer telephony interface driver to redundantly interface the same computer telephony interface server with the same application for transmitting the same client information between the same application and the same computer telephony interface server.

Abstract: A method of providing communication services includes configuring a primary computer telephony interface driver to interface a computer telephony interface server with an application for transmitting client information between the application and the computer telephony interface server and configuring a secondary computer telephony interface driver to redundantly interface the same computer telephony interface server with the same application for transmitting the same client information between the same application and the same computer telephony interface server.

Abstract: Services are integrated by providing a first component of a service via a first user interface over a first communications channel using a first communications mode. A second component of the service is provided via a second user interface over a second communications channel using a second communications mode. The first component of the service and the second component of the service are provided continuously in a single session using a common rule set for user interface dialog management.

Abstract: CTI servers capable of communicating with multiple clients and methods of operating the same are disclosed. An example system includes a client handler to receive messages from the multiple clients, a message handler to change the format of the messages, a queue to store messages, an interface to a telephony network, a data processor to generate responses to messages, and a CTI driver to retrieve messages from the queue and pass the retrieved messages to the data processor, and a data storage to store data associated with the messages.