Patents by Inventor Robert Stent

Robert Stent has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for reporting activity of multi-appearance call-center agent
    Patent number: 8588396
    Abstract: A method and apparatus are provided for monitoring activities of a plurality of agents servicing a plurality of calls for an organization. The method includes the steps of monitoring a plurality of applications on a terminal of an agent of the plurality of agents, detecting selection of an application of the plurality of applications, identifying a call associated with the selected application of the plurality of calls and saving a time of selection and an identifier of the application in a respective file or database of the identified call for future retrieval.
    Type: Grant
    Filed: January 17, 2008
    Date of Patent: November 19, 2013
    Assignee: Aspect Software, Inc.
    Inventors: Robert Stent, W. James Gillis, Saeed Contractor