Patents by Inventor Robert T. Johns

Robert T. Johns has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automatic call distribution groups in call center management systems
    Patent number: 6735299
    Abstract: The present invention is directed to a multi-switch telecommunications system which propagates automatically entity changes for one switch group member to all members of the group and/or aggregates performance and other types of information for all members of a selected switch grouping.
    Type: Grant
    Filed: November 8, 2001
    Date of Patent: May 11, 2004
    Assignee: Avaya Technology Corp.
    Inventors: Roger I. Krimstock, Robert T. Johns
  • Automatic call distribution groups in call center management systems
    Publication number: 20030086554
    Abstract: The present invention is directed to a multi-switch telecommunications system which propagates automatically entity changes for one switch group member to all members of the group and/or aggregates performance and other types of information for all members of a selected switch grouping.
    Type: Application
    Filed: November 8, 2001
    Publication date: May 8, 2003
    Inventors: Roger I. Krimstock, Robert T. Johns