Patents by Inventor Robert Thomas O'Reilly, Jr.
Robert Thomas O'Reilly, Jr. has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 10063704Abstract: A system and method for providing call-back options is disclosed. The method comprises receiving a call in a call routing system, providing at least one call-back option for a caller to receive a call-back, re-allocating resources in the call routing system based at least in part on the at least one call-back: option, and calling the caller based on the at least one call-back option. The caller may specify a specific time, a relative time, or a time range when a call-back is preferred. The caller may also specify one or more telephone numbers in combination with the time preferences. The call-back may be initiated by a voice response unit (VRU) and additional call-back options may be presented to the customer who responds to the call-back.Type: GrantFiled: April 6, 2017Date of Patent: August 28, 2018Assignee: JPMORGAN CHASE BANK, N.A.Inventors: Nitin Dhir, Richard H. Hogrogian, Robert Thomas O'Reilly, Jr., Ravi Kappagantu
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Publication number: 20170214797Abstract: A system and method for providing call-back options is disclosed. The method comprises receiving a call in a call routing system, providing at least one call-back option for a caller to receive a call-back, re-allocating resources in the call routing system based at least in part on the at least one call-back: option, and calling the caller based on the at least one call-back option. The caller may specify a specific time, a relative time, or a time range when a call-back is preferred. The caller may also specify one or more telephone numbers in combination with the time preferences. The call-back may be initiated by a voice response unit (VRU) and additional call-back options may be presented to the customer who responds to the call-back.Type: ApplicationFiled: April 6, 2017Publication date: July 27, 2017Inventors: Nitin Dhir, Richard H. Hogrogian, Robert Thomas O'Reilly, JR., Ravi Kappagantu
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Patent number: 9648170Abstract: A system and method for providing call-back options is disclosed. The method comprises receiving a call in a call routing system, providing at least one call-back option for a caller to receive a call-back, re-allocating resources in the call routing system based at least in part on the at least one call-back: option, and calling the caller based on the at least one call-back option. The caller may specify a specific time, a relative time, or a time range when a call-back is preferred. The caller may also specify one or more telephone numbers in combination with the time preferences. The call-back may be initiated by a voice response unit (VRU) and additional call-back options may be presented to the customer who responds to the call-back.Type: GrantFiled: September 21, 2015Date of Patent: May 9, 2017Assignee: JPMorgan Chase Bank, N.A.Inventors: Nitin Dhir, Richard H. Hogrogian, Robert Thomas O'Reilly, Jr., Ravi Kappagantu
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Publication number: 20160044172Abstract: A system and method for providing call-back options is disclosed. The method comprises receiving a call in a call routing system, providing at least one call-back option for a caller to receive a call-back, re-allocating resources in the call routing system based at least in part on the at least one call-back: option, and calling the caller based on the at least one call-back option. The caller may specify a specific time, a relative time, or a time range when a call-back is preferred. The caller may also specify one or more telephone numbers in combination with the time preferences. The call-back may be initiated by a voice response unit (VRU) and additional call-back options may be presented to the customer who responds to the call-back.Type: ApplicationFiled: September 21, 2015Publication date: February 11, 2016Inventors: Nitin Dhir, Richard H. Hogrogian, Robert Thomas O'Reilly, JR., Ravi Kappagantu
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Patent number: 9143615Abstract: A system and method for providing call-back options is disclosed. The method comprises receiving a call in a call routing system, providing at least one call-back option for a caller to receive a call-back, re-allocating resources in the call routing system based at least in part on the at least one call-back option, and calling the caller based on the at least one call-back option. The caller may specify a specific time, a relative time, or a time range when a call-back is preferred. The caller may also specify one or more telephone numbers in combination with the time preferences. The call-back may be initiated by a voice response unit (VRU) and additional call-back options may be presented to the customer who responds to the call-back.Type: GrantFiled: June 12, 2014Date of Patent: September 22, 2015Assignee: JP Morgan Chase Bank, N.A.Inventors: Nitin Dhir, Richard H. Hogrogian, Robert Thomas O'Reilly, Jr., Ravi Kappagantu
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Publication number: 20140294168Abstract: A system and method for providing call-back options is disclosed. The method comprises receiving a call in a call routing system, providing at least one call-back option for a caller to receive a call-back, re-allocating resources in the call routing system based at least in part on the at least one call-back option, and calling the caller based on the at least one call-back option. The caller may specify a specific time, a relative time, or a time range when a call-back is preferred. The caller may also specify one or more telephone numbers in combination with the time preferences. The call-back may be initiated by a voice response unit (VRU) and additional call-back options may be presented to the customer who responds to the call-back.Type: ApplicationFiled: June 12, 2014Publication date: October 2, 2014Inventors: Nitin Dhir, Richard H. Hogrogian, Robert Thomas O'Reilly, JR., Ravi Kappagantu
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Patent number: 8781096Abstract: A system and method for providing call-back options is disclosed. The method comprises receiving a call in a call routing system, providing at least one call-back option for a caller to receive a call-back, re-allocating resources in the call routing system based at least in part on the at least one call-back option, and calling the caller based on the at least one call-back option. The caller may specify a specific time, a relative time, or a time range when a call-back is preferred. The caller may also specify one or more telephone numbers in combination with the time preferences. The call-back may be initiated by a voice response unit (VRU) and additional call-back options may be presented to the customer who responds to the call-back.Type: GrantFiled: September 17, 2013Date of Patent: July 15, 2014Assignee: JPMorgan Chase Bank, N.A.Inventors: Nitin Dhir, Richard H. Hogrogian, Robert Thomas O'Reilly, Jr., Ravi Kappagantu
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Publication number: 20140044251Abstract: A system and method for providing call-back options is disclosed. The method comprises receiving a call in a call routing system, providing at least one call-back option for a caller to receive a call-back, re-allocating resources in the call routing system based at least in part on the at least one call-back option, and calling the caller based on the at least one call-back option. The caller may specify a specific time, a relative time, or a time range when a call-back is preferred. The caller may also specify one or more telephone numbers in combination with the time preferences. The call-back may be initiated by a voice response unit (VRU) and additional call-back options may be presented to the customer who responds to the call-back.Type: ApplicationFiled: September 17, 2013Publication date: February 13, 2014Applicant: JPMorgan Chase Bank, N.A.Inventors: Nitin Dhir, Richard H. Hogrogian, Robert Thomas O'Reilly, JR., Ravi Kappagantu
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Patent number: 8565402Abstract: A system and method for providing call-back options is disclosed. The method comprises receiving a call in a call routing system, providing at least one call-back option for a caller to receive a call-back, re-allocating resources in the call routing system based at least in part on the at least one call-back option, and calling the caller based on the at least one call-back option. The caller may specify a specific time, a relative time, or a time range when a call-back is preferred. The caller may also specify one or more telephone numbers in combination with the time preferences. The call-back may be initiated by a voice response unit (VRU) and additional call-back options may be presented to the customer who responds to the call-back.Type: GrantFiled: March 5, 2012Date of Patent: October 22, 2013Assignee: JPMorgan Chase BankInventors: Nitin Dhir, Richard H. Hogrogian, Robert Thomas O'Reilly, Jr., Ravi Kappagantu
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Publication number: 20120163578Abstract: A system and method for providing call-back options is disclosed. The method comprises receiving a call in a call routing system, providing at least one call-back option for a caller to receive a call-back, re-allocating resources in the call routing system based at least in part on the at least one call-back option, and calling the caller based on the at least one call-back option. The caller may specify a specific time, a relative time, or a time range when a call-back is preferred. The caller may also specify one or more telephone numbers in combination with the time preferences. The call-back may be initiated by a voice response unit (VRU) and additional call-back options may be presented to the customer who responds to the call-back.Type: ApplicationFiled: March 5, 2012Publication date: June 28, 2012Inventors: Nitin Dhir, Richard H. Hogrogian, Robert Thomas O'Reilly, JR., Ravi Kappagantu
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Patent number: 8155297Abstract: A system and method for providing call-back options is disclosed. The method comprises receiving a call in a call routing system, providing at least one call-back option for a caller to receive a call-back, re-allocating resources in the call routing system based at least in part on the at least one call-back option, and calling the caller based on the at least one call-back option. The caller may specify a specific time, a relative time, or a time range when a call-back is preferred. The caller may also specify one or more telephone numbers in combination with the time preferences. The call-back may be initiated by a voice response unit (VRU) and additional call-back options may be presented to the customer who responds to the call-back.Type: GrantFiled: April 12, 2004Date of Patent: April 10, 2012Assignee: JPMorgan Chase BankInventors: Nitin Dhir, Richard H. Hogrogian, Robert Thomas O'Reilly, Jr., Ravi Kappagantu