Patents by Inventor Robert Villalobos

Robert Villalobos has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Product and Method of Providing First Class Customer Service or Product Support
    Publication number: 20160275524
    Abstract: The present disclosure generally relates to the field of customer service or support, methods, and mechanisms of delivering the same (including by machine readable software or programming code). More particularly, the present disclosure relates to productized customer service (e.g., customer service as a product) and/or methods of improving commercializing, and adapting enhanced customer service to a variety of existing online and other services.
    Type: Application
    Filed: May 27, 2016
    Publication date: September 22, 2016
    Inventors: Robert Villalobos, Linda Shackelford
  • Product and Method of Providing First Class Customer Service or Product Support
    Publication number: 20120109817
    Abstract: Disclosed is productized customer service and related methods of use.
    Type: Application
    Filed: August 11, 2011
    Publication date: May 3, 2012
    Inventors: Robert Villalobos, Linda Shackelford
  • Processing observed data received over a network
    Publication number: 20060187082
    Abstract: One embodiment includes an apparatus that comprises a storage medium to store a database. The apparatus also includes a port to receive, over a network, data related to observations at a work site. The apparatus includes a processor to store the data into the database.
    Type: Application
    Filed: December 16, 2005
    Publication date: August 24, 2006
    Inventors: Santiago Estefania, Travis Johnson, Ronald Leon, Robert Villalobos
  • Notification transmission over a network based on observed data
    Publication number: 20060069593
    Abstract: One embodiment includes an apparatus that comprises a storage medium to store a database. The apparatus also includes a port to receive, over a network, data related to a number of observations at a work site based on input into an electronic device. The apparatus includes a processor to store the data into the database, wherein the processor is to output a notification message through the same or a different port and over the network to an account of a supervising party based a metric related to the number of observations.
    Type: Application
    Filed: August 31, 2004
    Publication date: March 30, 2006
    Inventors: Santiago Estefania, Travis Johnson, Ronald Leon, Robert Villalobos, Michael Behounek