Abstract: The present media independent communications processing system functions to provide business useful services to customers with the anymedia resources that are required to satisfy the customer's request. In particular, the system carries call information across the entirety of a transaction with the call being managed as an anymedia multi-transactional event. The model used for the present media independent communications processing system, as embodied in a call center, comprises a hallways and rooms paradigm that enables the customer to dynamically navigate their anymedia communications connection to a desired information providing source. As the customer's call is routed during the duration of the communication session, the call context information is stored and used by the rules-based call routing process to identify a source of information/services that is best adapted to serve the needs of this customer.

Abstract: A stripless contact has its wire-terminating portion formed by two arms bent outwards and inwards to form jaws. The jaws each have a notch. To terminate a wire, the wire is pushed into the hole formed by the notches and the jaws are crimped together so that the jaws rupture the insulation and grip and make electrical contact with the wire.

Abstract: An electrical equipment unit useful for automobiles. The unit includes a box-like case that contains one or more flexible printed circuits. Part of the flexible printed circuit is rigidized to form part of the structure of the unit. The rigidized part is fitted into the case. Electrical components are supported on the rigidized part of the flexible circuit.