Abstract: Emails that are generated, as part of an automated or semi-automated process, are to be language sensitive. It is possible, by determining the preferred language of the user of a company's information services, to customize the communication to the user, or in the case of a user using a server generating electronic mail message to a company to customize messages to the company, based on users chosen language or an automatically determined language. This customization affects two levels of an electronic mail message. The first is the actual header information provided to the custom electronic mail message to allow proper interpretation of the electronic mail message at the receiving end. The second is to customize information to be written to the addressee section of the body of the electronic mail message.