Patents by Inventor Robert Wollan

Robert Wollan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Enhancing insight-driven customer interactions with a workbench
    Publication number: 20070239515
    Abstract: Insight-driven interactions with customers may be enhanced in a holistic approach. A customer relationship management (“CRM”) methodology may include: (1) evaluating a customer strategy; (2) identifying customer segments from a customer base; (3) forming an interaction strategy; (4) defining a series of experiences based on the strategy; (5) applying those interactions with customers during interactions; and (6) monitoring the results of the customer interactions. A computer aid may preferably guide a user through some of these steps. A modular, vendor-independent, centralized, rules-based engine may perform processing to deliver tailored customer experiences, relying on values for prioritized experiences identified through use of the computer aid.
    Type: Application
    Filed: March 26, 2004
    Publication date: October 11, 2007
    Applicant: Accenture Global Services GmbH
    Inventors: Julio Hernandez, Tore Berg, Vincent Dell'Anno, Alyse Kornfeld, Steven Lew, Dawn Palmer, Kevin Quiring, David Shapiro, David Slaw, Sajid Usman, Rodney Whitsett, Robert Wollan
  • Enhancing insight-driven customer interactions
    Publication number: 20070100679
    Abstract: Insight-driven interactions with customers may be enhanced in a holistic approach. A customer relationship management (“CRM”) methodology may include: (1) evaluating a customer strategy; (2) identifying customer segments from a customer base; (3) forming an interaction strategy; (4) defining a series of experiences based on the strategy; (5) applying those interactions with customers during interactions; and (6) monitoring the results of the customer interactions. A computer aid may preferably guide a user through some of these steps. A modular, vendor-independent, centralized, rules-based engine may perform processing to deliver tailored customer experiences, relying on values for prioritized experiences identified through use of the computer aid.
    Type: Application
    Filed: March 26, 2004
    Publication date: May 3, 2007
    Applicant: Accenture Global Services GmbH
    Inventors: Robert Wollan, Tore Berg, Vincent Dell'Anno, Julio Hernandez, Alyse Kornfeld, Steven Lew, Dawn Palmer, Kevin Quiring, David Shapiro, David Slaw, Sajid Usman, Rodney Whitsett
  • Enhancing insight-driven customer interactions with an engine
    Publication number: 20070083418
    Abstract: Insight-driven interactions with customers may be enhanced in a holistic approach. A customer relationship management (“CRM”) methodology may include: (1) evaluating a customer strategy; (2) identifying customer segments from a customer base; (3) forming an interaction strategy; (4) defining a series of experiences based on the strategy; (5) applying those interactions with customers during interactions; and (6) monitoring the results of the customer interactions. A computer aid may preferably guide a user through some of these steps. A modular, vendor-independent, centralized, rules-based engine may perform processing to deliver tailored customer experiences, relying on values for prioritized experiences identified through use of the computer aid.
    Type: Application
    Filed: March 26, 2004
    Publication date: April 12, 2007
    Applicant: Accenture Global Services GmbH
    Inventors: Kevin Quiring, Tore Berg, Vincent Dell'Anno, Julio Hernandez, Alyse Kornfeld, Steven Lew, Dawn Palmer, David Shapiro, David Slaw, Sajid Usman, Rodney Whitsett, Robert Wollan