Patents by Inventor Roberto Pieraccinii

Roberto Pieraccinii has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for making optimal decisions in automated customer care
    Publication number: 20080046386
    Abstract: This invention relates to a method for optimizing the cost of interaction with a caller utilizing an automated interactive voice response system. A plurality of interactions between a caller and an automated interactive voice response system are analyzed. Discrete attributes of the interactions between the callers and the automated interactive voice response system are analyzed, and a set of logical statements relative to the discrete attributes is formulated. The set of logical statements is applied to the interaction with the caller, from which an action is determined.
    Type: Application
    Filed: July 2, 2007
    Publication date: February 21, 2008
    Inventors: Roberto Pieraccinii, Zor Gorelov