Patents by Inventor Robertson Pinto Dias Junior

Robertson Pinto Dias Junior has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SLA-aware task dispatching with a task resolution control
    Patent number: 11271829
    Abstract: A processor may receive a new ticket from a ticket management system. The processor may classify, in response to receiving the new ticket, one or more metrics to complete the new ticket. The processor may generate a ticket-metric classification that includes a list of users. The processor may identify a question contained in a digital record of the new ticket. The processor may cluster one or more other tickets into metric levels based on information about the question contained in the digital record of the new ticket. The processor may train a metric model using a database of tickets comprising features extracted from information from the ticket management system. The processor may assign the new ticket to a specific user on the list of users.
    Type: Grant
    Filed: November 19, 2020
    Date of Patent: March 8, 2022
    Assignee: Kyndryl, Inc.
    Inventors: Paulo Cesar Pinto Calabria, Robertson Pinto Dias Junior, Niemeyer Souza Barbosa, William Pereira, Marco Aurelio Stelmar Netto