Abstract: A method to provide problem-based access to a computing device is disclosed herein. In one embodiment of the invention, such a method includes detecting a problem on a computing device. The method automatically generates a user account on the computing device in response to detecting the problem. The problem is then tied to the user account. A support provider is then notified of the problem and the user account associated with the problem. This user account may be assigned to a service technician to enable access to the computing device. The service technician may then log into the computing device using the user account and address the problem. A corresponding apparatus and computer program product are also disclosed herein.

Abstract: A system for continuous health monitoring includes a computer system including a locking mechanism configured to allow multiple health point checks to be accessed simultaneously, a plurality of component health point checks configured to monitor at least one component of the system and configured to store health monitoring statistics in the computer system, and a scheduler configured to periodically enable the plurality of component health point checks based on one of a user request and a predefined amount of time.

Abstract: A combined media holder and storage device including an outer frame section and an inner media support section. The outer frame section is adapted to be removably mounted to a media library. The media library includes a drive to read and write information on media, a mover to move the media to and from the drive, and a plurality of magazine receiving areas. The outer frame section is adapted to be removably inserted into one of the magazine receiving areas. The inner media support section includes a plurality of media receiving areas adapted to receive and separately individually support a plurality of pieces of recording media. The combined media holder and storage device has a substantially open front end and is closed except at the substantially open front end. The outer frame section is adapted to receive a cover for closing the substantially open front end.

Abstract: An automated data storage library accesses data storage media from storage shelves in response to commands from an external host. The library receives and activates a firmware update in a processor node and determines whether a library door has been opened and/or closed during the code activation. Only if a library door has been opened and/or closed will an inventory of the storage media be performed.

Abstract: A method to activate a code update in a data storage drive. The method provides a code update to the data storage drive while the data storage drive performs normal drive operations. The method then detects a host computer transparent event, and activates the code update during that host computer transparent event.