Abstract: A method to provide problem-based access to a computing device is disclosed herein. In one embodiment of the invention, such a method includes detecting a problem on a computing device. The method automatically generates a user account on the computing device in response to detecting the problem. The problem is then tied to the user account. A support provider is then notified of the problem and the user account associated with the problem. This user account may be assigned to a service technician to enable access to the computing device. The service technician may then log into the computing device using the user account and address the problem. A corresponding apparatus and computer program product are also disclosed herein.

Abstract: To log errors of a plurality of subsystems, a master reporting tool provides a table identifying the subsystems and their interface protocol addresses with respect to a network. A subsystem reports errors, via the network, to the master reporting tool, and the reporting subsystem identifies and reports other subsystems associated with the errors, if any, to the master reporting tool. The master reporting tool employs the interface addresses of the table to request reportable data from the other subsystems identified by the originally reporting subsystem as associated with the reported error. The network may be separate from a data handling network of the data handling system.

Abstract: To log errors of a plurality of subsystems, a master reporting tool provides a table identifying the subsystems and their interface protocol addresses with respect to a network. A subsystem reports errors, via the network, to the master reporting tool, and the reporting subsystem identifies and reports other subsystems associated with the errors, if any, to the master reporting tool. The master reporting tool employs the interface addresses of the table to request reportable data from the other subsystems identified by the originally reporting subsystem as associated with the reported error. The network may be separate from a data handling network of the data handling system.

Abstract: A system and method for generating access authorization in a secure manner. After establishing data communications, a product and product center exchange unique information for the independent generation of a valid access authorization by both the product and product center. The access authorization then allows a computer system associated with the product center to access the product for testing, diagnostics, etc. An added security feature invalidates the access authorization after a predetermined time period.

Abstract: Provided is a method, system, and program for selecting a code image to execute. Multiple copies of a code image are maintained in a non-volatile memory device. A first operation routine is executed. A first counter is incremented if the first operation routine succeeds. A second operation routine is executed and a second counter is incremented if the second operation routine succeeds. The first and second counters are used to select one of the code images from the memory device to execute.

Abstract: An apparatus, system and method for testing a peripheral device such that the device can remain installed in a housing and connected to a communication bus such as a SCSI bus. The apparatus, system, and method include a communication port that is connectable to a peripheral device connected to a terminated communication bus. The communication port is connected to a first transceiver and a second transceiver. A microcontroller is also connected to the first transceiver and the second transceiver. The microcontroller is programmed to detect an operation mode for the peripheral device and selectively activate the first transceiver or the second transceiver based on the detected operation mode. The microcontroller is further programmed to perform a logical diagnostic test on the peripheral device using the activated transceiver. A user interface is included to communicate to a user a result of the diagnostic test.

Abstract: Failure isolation in a distributed processing system of processor nodes coupled by a multi-drop bus network. The processor nodes have information of relative locations of the processor nodes on the network, and have an associated local error indicator, such as a character display. Each node independently tests access to other nodes on the network, and upon detecting a failure to access one or more nodes, determines, from the relative locations, the node having failed access which is closest. The failure detecting processor posts, at its associated local error indicator, an identifier of the closest failed access node. A user may inspect the local error indicators and thereby isolate the detected failure.

Abstract: An accessor moveably disposed within a data storage and retrieval system which includes at least one electromagnetic radiation emitter and at least one electromagnetic radiation detector, where each emitter/detector combination have a facing relationship. A data storage and retrieval system which includes one or more of Applicants' accessors moveably disposed therein. A method using Applicants' accessor to assist the inventory of Applicants' data storage and retrieval system. A method to prevent collisions between Applicants' accessor and one or more portable data storage cartridges improperly stored within Applicants' data storage and retrieval system. A method using Applicants' accessor to monitor the insertion and/or retrieval of a portable data storage cartridge from a storage slot, a data storage device, an import/export station, and the like.

Abstract: An apparatus, system and method for testing a peripheral device such that the device can remain installed in a housing and connected to a communication bus such as a SCSI bus. The apparatus, system, and method include a communication port that is connectable to a peripheral device connected to a terminated communication bus. The communication port is connected to a first transceiver and a second transceiver. A microcontroller is also connected to the first transceiver and the second transceiver. The microcontroller is programmed to detect an operation mode for the peripheral device and selectively activate the first transceiver or the second transceiver based on the detected operation mode. The microcontroller is further programmed to perform a logical diagnostic test on the peripheral device using the activated transceiver. A user interface is included to communicate to a user a result of the diagnostic test.

Abstract: Disclosed are a system, a method, and a computer program product to provide for the expansion of an automated data storage library by the use of a multi-purpose frame. When the library is expanded, the multi-purpose frame functions as a service bay for the accessor. The multi-purpose frame that functions as a service bay is easily converted to a supplementary storage frame, when the library is expanded, to accommodate additional data storage media shelves and/or data storage drives. Because the multi-purpose frame is easily converted for use as either a service bay or a supplementary storage frame the relocation of library frames is avoided, thus simplifying and improving the expansion of the library.

Abstract: An automated data storage library accesses data storage media from storage shelves in response to commands from external host(s). The library receives a code update image while continuing to operate. The library is operated to an off-line status at external interface(s) that permit communication with the host(s). Then, and after the image is stored in nonvolatile memory, the processor(s) are reset, thereby activating the code update image, the processor(s) subsequently coming up from the reset to an operational state. Then, the library goes to an on-line status at the external interface(s).

Abstract: A power management system and method for multiple redundant power supplies. The present invention provides management and control of N+M power supplies, where N represents the minimum number of power supplies required and where M is the number of redundant power supplies (M>1), where any one of the power supplies may be capable of supplying power to all the loads of the power subsystems. In the preferred embodiment each power subsystem includes a power supply and a controller coupled to a power bus. A communication bus is provided common to each power subsystem. During reset or power-on periods, the controllers are programmed to uniquely delay the start time of each power supply, thereby protecting against an overcurrent/overvoltage condition on the power bus during reset periods. A master controller is provided to monitor normal operating conditions of the power subsystems and communication bus.

Abstract: An accessor moveably disposed within a data storage and retrieval system which includes at least one electromagnetic radiation emitter and at least one electromagnetic radiation detector, where each emitter/detector combination have a facing relationship. A data storage and retrieval system which includes one or more of Applicants' accessors moveably disposed therein. A method using Applicants' accessor to assist the inventory of Applicants' data storage and retrieval system. A method to prevent collisions between Applicants' accessor and one or more portable data storage cartridges improperly stored within Applicants' data storage and retrieval system. A method using Applicants' accessor to monitor the insertion and/or retrieval of a portable data storage cartridge from a storage slot, a data storage device, an import/export station, and the like.

Abstract: A system and method for generating access authorization in a secure manner. After establishing data communications, a product and product center exchange unique information for the independent generation of a valid access authorization by both the product and product center. The access authorization then allows a computer system associated with the product center to access the product for testing, diagnostics, etc. An added security feature invalidates the access authorization after a predetermined time period.

Abstract: An automated data storage library accesses data storage media from storage shelves in response to commands from external host(s). The library receives a code update image while continuing to operate. The library is operated to an off-line status at external interface(s) that permit communication with the host(s). Then, and after the image is stored in nonvolatile memory, the processor(s) are reset, thereby activating the code update image, the processor(s) subsequently coming up from the reset to an operational state. Then, the library goes to an on-line status at the external interface(s).

Abstract: Verification of a primary or backup copy of vital information of a processing system employs a pseudo-fixed reference identifier, defined as an identifier unlikely to change over the life of the system, and controls which copy of vital information is correct. The primary copy of vital information is associated with a copy of the pseudo-fixed reference identifier and a backup copy of the vital information is associated with a copy of the pseudo-fixed reference identifier. A processor, when triggered, reads the pseudo-fixed reference identifier, compares it to the stored copies of the identifier of the primary and backup non-volatile storage. (1) If the read pseudo-fixed reference identifier matches the primary copy of the identifier, the processor indicates the vital information is valid. (2) If the read pseudo-fixed reference identifier matches the backup only, indicating that the backup copy of vital information is to be restore copied to become the primary copy.

Abstract: Failure isolation in a distributed processing system of processor nodes coupled by a multi-drop bus network. The processor nodes have information of relative locations of the processor nodes on the network, and have an associated local error indicator, such as a character display. Each node independently tests access to other nodes on the network, and upon detecting a failure to access one or more nodes, determines, from the relative locations, the node having failed access which is closest. The failure detecting processor posts, at its associated local error indicator, an identifier of the closest failed access node. A user may inspect the local error indicators and thereby isolate the detected failure.

Abstract: Provided is a method, system, and program for method, system, and program for selecting a code image to execute. Multiple copies of a code image are maintained in a non-volatile memory device. A first operation routine is executed. A first counter is incremented if the first operation routine succeeds. A second operation routine is executed and a second counter is incremented if the second operation routine succeeds. The first and second counters are used to select one of the code images from the memory device to execute.

Abstract: Verification of a primary or backup copy of vital information of a processing system employs a pseudo-fixed reference identifier, defined as an identifier unlikely to change over the life of the system, and controls which copy of vital information is correct. The primary copy of vital information is associated with a copy of the pseudo-fixed reference identifier and a backup copy of the vital information is associated with a copy of the pseudo-fixed reference identifier. A processor, when triggered, reads the pseudo-fixed reference identifier, compares it to the stored copies of the identifier of the primary and backup non-volatile storage. (1) If the read pseudo-fixed reference identifier matches the primary copy of the identifier, the processor indicates the vital information is valid. (2) If the read pseudo-fixed reference identifier matches the backup only, indicating that the backup copy of vital information is to be restore copied to become the primary copy.