Abstract: A computing system can receive transport requests from requesting users and attempt to match each transport request with a transport provider to transport the requesting user to a destination. Based on a cancelation request from the requesting user received prior to a match being made, the system can determine one or more alternative options for fulfilling the transport request based on one or more attributes indicated in a user profile of the requesting user, and cause a service application executing on the computing device of the requesting user to initiate an interactive mode to display contextual information associated with the matching process, and provide of the one or more alternative options for fulfilling the transport request.