Patents by Inventor Robin Mitchell

Robin Mitchell has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • USER DEFINED NET TICK VOLUME BARS
    Publication number: 20140188690
    Abstract: The present invention relates to the field of computer implemented price and volume charting in the stock, commodity, futures, options and other markets, as well as the use of a computer to process various trading volume information to define the interval or duration of a price bar.
    Type: Application
    Filed: January 2, 2014
    Publication date: July 3, 2014
    Inventor: Robin Mitchell
  • Method for routing transactions between internal and external partners in a communication center
    Publication number: 20060153173
    Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.
    Type: Application
    Filed: March 7, 2006
    Publication date: July 13, 2006
    Inventors: Christopher Clemmett Beck, Jonathan Berke, Joel Johnstone, Robin Mitchell, James Powers, Mark Sidell, Charles Knuff
  • Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
    Publication number: 20050147090
    Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.
    Type: Application
    Filed: February 28, 2005
    Publication date: July 7, 2005
    Inventors: Christopher MacLeod Beck, Jonathan Berke, Joel Johnstone, Robin Mitchell, James Powers, Mark Sidell, Charles Knuff